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… also tallied 65 percent. The ASCI said in a press release that Facebook’s decline was due to tweaks to its News Feed and allegations that it suppressed conservative content, while Twitter was hurt by abandoning its reverse-chronological Timeline. Social media overall scored well on ease of use on mobile devices, ease of navigation and site…
The American Customer Satisfaction Index released its latest E-Business Report Tuesday, and it contained good news and bad news for Facebook. Facebook saw its score rise 8 percent versus the 2013 report, to a 67 from a 62. However, the 67 still placed it in a tie with LinkedIn at the bottom of the list, well behind leader Pinterest, which posted a score of 76.