Actionable Analytics

    • Cookies To Humans: Implications Of Identity Systems On Incentives!

      A story where data is the hero, followed by two mind-challenging business-shifting ideas. At a previous employer customer service on the phone was a huge part of the operation. Qualitative surveys were giving the company a read that customers were unhappy with the service being provided. As bad customer service is a massive long-term cost – and short-term pain –, it was decide ...

      Avinash Kaushik/ Occam's Razor- 10 readers -