Airlines

  • It Pays to Provide Customer Service via Twitter (Report)

    … one entire point hither, 2.66 compared with 3.66. Quick responses are key: When airlines responded to customers’ tweets in less than six minutes, those customers were willing to pay nearly $20 more to fly with that airline on future trips. In the telecommunications industry, customer were willing to pay $17 per month more for phone plans when…

    David Cohen/ AllTwitterin Social Twitter- 20 readers -
  • Yahoo Launches Radar Travel Assistant App on iOS

    … Yahoo introduced Radar, its travel assistant application on iOS. The app allows Yahoo email users to discover destinations they may wish to visit while traveling. Once users connect to their Yahoo email accounts, the Radar app will pull in information related to their upcoming flights, as well as their hotel and rental car confirmations…

    AllTwitter- 20 readers -
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