Airlines

  • It Pays to Provide Customer Service via Twitter (Report)

    … one entire point hither, 2.66 compared with 3.66. Quick responses are key: When airlines responded to customers’ tweets in less than six minutes, those customers were willing to pay nearly $20 more to fly with that airline on future trips. In the telecommunications industry, customer were willing to pay $17 per month more for phone plans when…

    David Cohen/ AllTwitterin Social Twitter- 20 readers -
  • Yahoo Launches Radar Travel Assistant App on iOS

    … the results they’re shown. Users can learn more about recommended locations via brief descriptions. Locations are also presented alongside their TripAdvisor scores. The app pulls in recommendations based on multiple factors, including TripAdvisor ratings, the opinions of local experts and the overall popularity of locations. Radar is available to download for free on the iTunes App Store. …

    AllTwitter- 21 readers -
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