• How Facebook, Twitter Updates Improve Customer Service

    … new ways for communicating. Chat bot application-programming interface: In early April, Facebook granted businesses access to its chat bot API, which allows brands to create bots for Messenger. With an increasing number of customers turning to Facebook’s messaging application to engage with brands, these bots allow companies to keep up…

    AllTwitterin Social Facebook Twitter How To's- 16 readers -
  • Facebook Updates Guidelines for Pages Messaging

    … time guidelines for the people on your team in charge of responding to messages. Learn how to set a response time. If you respond to 90 percent of messages within 15 minutes, you’ll earn a “very responsive to messages” badge. While we don’t expect every page to meet this threshold, we recommend being as responsive as possible to build rapport…

    David Cohen/ AllFacebookin Social Facebook- 15 readers -
  • Nine Articles that will Make You Awesome

    … We publish a lot on our blog every week. That’s a lot to keep up with. And then there is everyone else offering brilliant, helpful and overwhelming tips and how-to articles. We’ve made things simpler, and (we hope) a little fun. We’ve created a mini course from articles on the Conversion Scientist. We’ve selected the nine articles that we…

    Brian Massey/ The Conversion Scientist- 9 readers -
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