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… their preferred method of seeking customer service, and that’s unsurprising given the high satisfaction rates. For advice on best practices to bring your company up to date and more information on user behaviors, download the report. …
… ended up buying the exercise bike online from Target.com. I contacted their customer service and asked if I could return the bike to my neighborhood store if I didn’t like it, and they responded quickly that I could. (And I rode 4.5 miles this morning. #SuccessSoFar) The bottom line – companies overinvest at the top of the funnel and underinvest…
Acting on a referral from Facebook, the Federal Trade Commission announced Friday that at the commission’s request, a federal court shut down the operations of Pairsys, an Albany, N.Y.-based company that coerced computer users into paying hundreds of dollars apiece for unnecessary technical support and software that was available free-of-charge.