Chat Apps

  • The Customer Service Arms Race

    … The other day I had several questions about Olark, a San Francisco-based software company. So I went to the company’s website to find answers. But before I could even begin to look for a link to an FAQ page or help center, a pop-up featuring three smiling faces beckoned from the home page: “We’re Olark. Chat with us. Have a question about Olark…

    The Content Strategist- 11 readers -
  • Bindle: Redesigned Group Chat App Launches on iOS, Android

    … possible for users to have many simultaneously active chats, Bindle color-codes each chat in relation to the type of conversation. For instance, a chat is marked blue when the user as an “@“ message, while a purple chat indicates a private message. In a statement, Bindle founder and CEO, Chris Toy, commented on the app’s goals: Messaging…

    AllTwitter- 15 readers -
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