• How Facebook, Twitter Updates Improve Customer Service

    … for continual support. Promoted responsiveness: Pages now allow brands to promote how responsive they are to messages. Companies that respond to 90 percent of inquiries within five minutes can add a “Very Responsive” badge to their page. Additionally, administrators may opt, instead, for a badge that states the average response time explicitly. Not only does…

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  • How Will A 10,000-Character Limit Change Twitter Marketing?

    … on Twitter and assist them with their problem on the same platform in order to survive this “age of the customer” where a tweet can make or break a brand’s image. This open and substantive dialogue on Twitter will strengthen a company’s overall customer experience and set it apart from its competitors. Elizabeth Clor is the senior director of marketing at Clarabridge. …

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  • Social Intelligence Platform Clarabridge Acquires Engagor

    … Clarabridge, provider of customer experience management software, recently acquired the real-time social engagement platform Engagor. Together, the goal is for Clarabridge offer an end-to-end solution for customer service and customer relationship management. Clarabridge already analyzes, collected and implemented customer feedback…

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