Clarabridge

  • How Facebook, Twitter Updates Improve Customer Service

    … direction. However; it’s not a nail in the coffin by any means. The truth of the matter is that brands hold the power when it comes to bringing social customer service to new platforms. All it takes is a little bit of creativity. Elizabeth Clor is the senior director of marketing at customer intelligence platform Clarabridge. Image courtesy of Shutterstock. …

    AllTwitterin Social Facebook Twitter How To's- 23 readers -
  • How Will A 10,000-Character Limit Change Twitter Marketing?

    … on Twitter and assist them with their problem on the same platform in order to survive this “age of the customer” where a tweet can make or break a brand’s image. This open and substantive dialogue on Twitter will strengthen a company’s overall customer experience and set it apart from its competitors. Elizabeth Clor is the senior director of marketing at Clarabridge. …

    AllFacebookin Social Twitter How To's- 17 readers -
  • Social Intelligence Platform Clarabridge Acquires Engagor

    … Clarabridge, provider of customer experience management software, recently acquired the real-time social engagement platform Engagor. Together, the goal is for Clarabridge offer an end-to-end solution for customer service and customer relationship management. Clarabridge already analyzes, collected and implemented customer feedback…

    Inside Facebookin Social- 15 readers -
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