Clarabridge

  • How Facebook, Twitter Updates Improve Customer Service

    … direction. However; it’s not a nail in the coffin by any means. The truth of the matter is that brands hold the power when it comes to bringing social customer service to new platforms. All it takes is a little bit of creativity. Elizabeth Clor is the senior director of marketing at customer intelligence platform Clarabridge. Image courtesy of Shutterstock. …

    AllTwitterin Social Facebook Twitter How To's- 23 readers -
  • How Will A 10,000-Character Limit Change Twitter Marketing?

    … After a whirlwind of recent changes — co-founder Jack Dorsey returning as CEO and some notable layoffs — Twitter is poised to make one of its most drastic changes yet, expanding the infamous 140 character limit. Shocked? Surprised? Upset? So are the many users who have already tweeted their objections and confusion. As seen in multiple…

    AllFacebookin Social Twitter How To's- 20 readers -
  • Social Intelligence Platform Clarabridge Acquires Engagor

    … Clarabridge, provider of customer experience management software, recently acquired the real-time social engagement platform Engagor. Together, the goal is for Clarabridge offer an end-to-end solution for customer service and customer relationship management. Clarabridge already analyzes, collected and implemented customer feedback…

    Inside Facebookin Social- 15 readers -
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