• How Facebook, Twitter Updates Improve Customer Service

    … Behind the flurry of virtual photo albums, the latest celebrity gossip and day-to-day updates condensed into just 140 characters, there exists a forum for customer service. More and more often, customers are turning to social networks to engage with brands, seeking support and offering both positive and negative feedback. While…

    AllTwitterin Social Facebook Twitter How To's- 20 readers -
  • How Will A 10,000-Character Limit Change Twitter Marketing?

    … on Twitter and assist them with their problem on the same platform in order to survive this “age of the customer” where a tweet can make or break a brand’s image. This open and substantive dialogue on Twitter will strengthen a company’s overall customer experience and set it apart from its competitors. Elizabeth Clor is the senior director of marketing at Clarabridge. …

    AllFacebookin Social Twitter How To's- 14 readers -
  • Social Intelligence Platform Clarabridge Acquires Engagor

    … Clarabridge, provider of customer experience management software, recently acquired the real-time social engagement platform Engagor. Together, the goal is for Clarabridge offer an end-to-end solution for customer service and customer relationship management. Clarabridge already analyzes, collected and implemented customer feedback…

    Inside Facebookin Social- 14 readers -
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