Client Relationship Management

  • SEO is like Personal Training – the Ultimate SEO Analogy?

    … 18 October 2016 BY Steve Morgan Analogies have a funny ol’ reputation in the SEO industry. Over the years I’ve seen SEO analogy posts get slated by fellow digital marketers. Thumbs-downs don’t exist on Moz/YouMoz anymore (they do against comments, but not against posts), but I remember this post – SEO Is Like Buying A Home – getting a ton…

    State of Digitalin SEO- 10 readers -
  • Collaborative Link Building: Tips and Tools for Working Better with Clients

    …, Google My Business optimisation, etc.), inbound link building – as Jono talks about in his post – is certainly the most challenging piece of the SEO puzzle. Whether you’re working with a small business and reporting directly to the business owner, or working with a larger company with a dedicated marketing department, there are different tools…

    State of Digitalin SEO- 7 readers -
  • Identifying your Best and Worst Clients with the Assessment Chart

    … 24 February 2016 BY Steve Morgan Estimated reading time: 10 minutes, 7 seconds Whether you’re a solo freelancer or a manager of an agency, client acquisition is so important to get right. You want clients who suit you and your way of working – not just anyone/everyone. After all, we’ve all heard the advice that you can’t be all things…

    State of Digitalin Paid Search SEO- 8 readers -
  • The Biggest Client Frustrations Working With Agencies

    …. We are sold on these people but when we start working with the agency, we end up with account management staff who do not have the same level of knowledge as the pitching team.” Solution: Agencies need to ensure that they’re taking at least the Account Manager along at the pitch stage to meet the client as a lot of the time the client isn’t just…

    Laura Crimmons/ State of Digitalin Paid Search- 17 readers -
  • How to Get Clients Invested, Passionate and Playing to their Strengths

    … examples and case studies that I’ve come across first-hand, and also recommend a few tips to try and get clients thinking about how they can get more involved and on-board, strengthening your relationship with them in the long term. The challenge (especially for small businesses) When I went self-employed just over two years ago, giving SEO…

    State of Digitalin SEO How To's- 11 readers -
  • The biggest agency frustrations working with clients

    … There’s a phrase that gets passed around fairly regularly that an agency can only ever be as good as the information and relationship they get from the client and vice versa. Yet so often we hear at conferences, events or just in passing, both agencies and clients complaining about frustrations with their agency or client that get in the way…

    Laura Crimmons/ State of Digitalin SEO- 15 readers -
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