Client Success

    • Customer success: 3 Off-beat tools for small businesses

      By Kiki Schirr, {grow} Contributing Columnist On March 6th I launched my own web-based video chat platform. So on that same day, I also became the company’s sole customer success agent. I thought my time working at Geek Squad and Apple would assist me, but there’s a difference between being a customer-facing employee and guiding the whole company’s policy toward customers.

      {grow}- 13 readers -
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