Collecting Feedback

  • 10 Tips to Improve Effective Customer Feedback Analysis

    … and thrive by reacting positively to feedback. Look at Root Causes Naturally, you need to understand what is driving customer loyalty if you want to improve it, and customer feedback will help you to do this. As a result, it is useful to make the analysis of root causes a priority above settling more complex or niche problems reported by your…

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  • 10 Tips for Effectively Collecting Feedback in Online Ordering Funnels

    … understanding of the journey your clients take when buying a product or service on your website or app. The ‘right feedback’ is better described as ‘qualitative information;’ this is the most helpful and relevant data to guide your business and its sales funnel towards growth and customer retention. Overall, it is vital that feedback requests are relevant…

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