Company Communication

  • Your Customers CAN Handle the Truth

    Episode 50 Delta recently sent me an email telling me that in order to keep the same frequent flyer rewards, I have to spend more money. They said, "If everyone is a frequent flyer, no one is a frequent flyer." Really, Delta? You couldn't just tell me that your costs are going up and that you need to change the structure of your program? Instead you had to come up with some st ...

    Jay Baer/ Convince and Convertin Social YouTube- 2 readers -
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