Conversocial

    • Smarter Marketing With a Data-Driven Technology Stack

      At a strategic level, a social intelligence practice is built to provide valuable insights to marketers and, in turn, to drive smarter business decisions and business impact. It then stands to reason that your social listening data needs to be talking to, and integrated with, other parts of the business.

      AllTwitterin Social- 14 readers -
  • Twitter Adds Quick Replies, Welcome Messages to DMs From Brands

    …. If you’re a business that provides support in DMs, you can greet people with a welcome message starting today by setting up your default welcome message in the support settings page of Twitter Dashboard. The developer APIs (application-programming interfaces) that power these features are currently in private beta. If you’re a developer and are interested in building these types of solutions in DMs, you can sign up and apply for access here. Readers: What are your thoughts on the new Twitter DM features for businesses? …

    David Cohen/ AllTwitterin Twitter- 9 readers -
  • How to Deliver High-Quality Social Customer Service (Report)

    … the past two years. Additionally, Sprint saw a 31 percent increase in customer-service requests through Facebook Messenger as compared to public Facebook posts, so behaviors are clearly changing. 52 percent of customers have switched service providers within the past year because of poor customer service, and millennials are even more likely…

    AllFacebookin Social Twitter How To's- 11 readers -
  • Consumers Expect More From Social Customer Service (Report)

    … Despite the evidence that social is not the best way to get customer service, consumers still turn to social channels to communicate with brands. However, the time of dismissing their concerns and directing them to a phone number has passed. According to a new report, from Conversocial, it’s time for businesses to be proactive and meet…

    AllTwitterin Social- 13 readers -
  • Social Stats Mirror New York Primary Results (Infographic)

    … Voters in Tuesday’s New York primary mirrored the candidates’ social media results, for the most part, according to Synthesio and Conversocial. The social intelligence platform and the social customer care platform, respectively, found that for the most part, New York winners Donald Trump and Hillary Clinton led in reach and engagement between…

    David Cohen/ Inside Facebookin Twitter YouTube- 11 readers -
  • Social Media’s Marked Effect on Customer Experience

    … in question out and provide a solution promptly. If you (or your employees) cannot provide an immediate solution, ensure the customer that you are working on it and follow-up as soon as you have an answer. The last thing you want to do is challenge your customers’ patience by dawdling or ignoring them entirely— that can have disastrous consequences…

    Marketing Technology Blog- 18 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    … are: 1-800-Flowers Bank of America Burger King/Tim Hortons Business Insider CNN eBay Expedia Fandango Great Western Railway/Conversocial HealthTap HP LivePerson Mic Operator OwnerListens Philz Coffee Poncho Rogers Salesforce Shopify Sonar Spark Central Spring Staples StubHub theScore Thrillist ToyTalk Twilio UNICEF Zalando Zendesk Zingle Readers: What uses can you think of for bots for the Messenger Platform? F8 2016: Facebook Messenger Partners …

    David Cohen/ AllFacebookin Social Facebook- 22 readers -
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