• How to Deliver High-Quality Social Customer Service (Report)

    … to switch to a competitor. This switching may be costing businesses up to $1.6 trillion. Customers are also more prone to sharing negative reviews than positive reviews–69 percent to 30 percent respectively. Customer-service agents also face significant challenges. Social customer service can be noisy and require a lot of sorting through information…

    AllFacebookin Social Twitter How To's- 10 readers -
  • Consumers Expect More From Social Customer Service (Report)

    … customers where they are. The report notes that customer expectations have changed in recent years: From 2012 to 2014, a sharp shift in expectations, driven by customers’ public venting sessions, helped brands understand the criticality of engagement on customers’ channel of choice, on their terms. Any conversation falling short of an “in-the-moment…

    AllTwitterin Social- 12 readers -
  • Social Stats Mirror New York Primary Results (Infographic)

    … Voters in Tuesday’s New York primary mirrored the candidates’ social media results, for the most part, according to Synthesio and Conversocial. The social intelligence platform and the social customer care platform, respectively, found that for the most part, New York winners Donald Trump and Hillary Clinton led in reach and engagement between…

    David Cohen/ Inside Facebookin Twitter YouTube- 10 readers -
  • Social Media’s Marked Effect on Customer Experience

    … why consumers love social media so much? It gives them the ability to ask questions and leave feedback in a public forum where your response is on display for everyone to see — and believe me, other customers are watching closely. A study from Conversocial found that 88% of consumers are less likely to buy from a brand that has unanswered customer…

    Marketing Technology Blog- 15 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    … are: 1-800-Flowers Bank of America Burger King/Tim Hortons Business Insider CNN eBay Expedia Fandango Great Western Railway/Conversocial HealthTap HP LivePerson Mic Operator OwnerListens Philz Coffee Poncho Rogers Salesforce Shopify Sonar Spark Central Spring Staples StubHub theScore Thrillist ToyTalk Twilio UNICEF Zalando Zendesk Zingle Readers: What uses can you think of for bots for the Messenger Platform? F8 2016: Facebook Messenger Partners …

    David Cohen/ AllFacebookin Social Facebook- 18 readers -
  • STUDY: Customer Service Via Facebook Hampered By Companies’ Choice Of Platforms

    A total of 67 percent of companies surveyed by Forrester Research for social customer-service platform Conversocial admitted that social customer service is growing in importance and represents a pressing short-term priority in the U.S. and U.K., yet just 33 percent of the social customer-service solutions in use were selected by those companies' customer-service teams, with ma ...

    David Cohen/ AllFacebook- 5 readers -
Get the top posts daily into your mailbox!