Conversocial

  • Smarter Marketing With a Data-Driven Technology Stack

    … At a strategic level, a social intelligence practice is built to provide valuable insights to marketers and, in turn, to drive smarter business decisions and business impact. It then stands to reason that your social listening data needs to be talking to, and integrated with, other parts of the business. A while back, I wrote a piece looking…

    AllTwitterin Social- 31 readers -
  • Twitter Adds Quick Replies, Welcome Messages to DMs From Brands

    … Businesses on Twitter can now take advantage of two new features for the social network’s direct messages: quick replies and welcome messages. Product manager Ian Cairns introduced the new features Tuesday in a blog post, saying that they begin rolling out Tuesday. According to Cairns, welcome messages allow businesses to greet users and set…

    David Cohen/ AllTwitterin Twitter- 23 readers -
  • How to Deliver High-Quality Social Customer Service (Report)

    … Earlier this week, we examined how consumer attitudes have changed when it comes to social customer service. However, businesses face significant challenges developing strategies for delivering the quality of service consumers expect. According to a report from Conversocial, customer-service requests have more than doubled on Twitter over…

    AllFacebookin Social Twitter How To's- 13 readers -
  • Consumers Expect More From Social Customer Service (Report)

    … Despite the evidence that social is not the best way to get customer service, consumers still turn to social channels to communicate with brands. However, the time of dismissing their concerns and directing them to a phone number has passed. According to a new report, from Conversocial, it’s time for businesses to be proactive and meet…

    AllTwitterin Social- 16 readers -
  • Social Stats Mirror New York Primary Results (Infographic)

    … Voters in Tuesday’s New York primary mirrored the candidates’ social media results, for the most part, according to Synthesio and Conversocial. The social intelligence platform and the social customer care platform, respectively, found that for the most part, New York winners Donald Trump and Hillary Clinton led in reach and engagement between…

    David Cohen/ Inside Facebookin Twitter YouTube- 20 readers -
  • Social Media’s Marked Effect on Customer Experience

    … When businesses first ventured into the world of social media, it was used as a platform to market their product and increase sales. In the last few years, however, social media has morphed into the favored medium of the online community — a place to interact with the brands they admire, and more importantly, seek help when they have issues…

    Marketing Technology Blog- 26 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    … are: 1-800-Flowers Bank of America Burger King/Tim Hortons Business Insider CNN eBay Expedia Fandango Great Western Railway/Conversocial HealthTap HP LivePerson Mic Operator OwnerListens Philz Coffee Poncho Rogers Salesforce Shopify Sonar Spark Central Spring Staples StubHub theScore Thrillist ToyTalk Twilio UNICEF Zalando Zendesk Zingle Readers: What uses can you think of for bots for the Messenger Platform? F8 2016: Facebook Messenger Partners …

    David Cohen/ AllFacebookin Social Facebook- 38 readers -
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