Crisis Communications

Crisis communication is sometimes considered a sub-specialty of the public relations profession that is designed to protect and defend an individual, company, or organization facing a public challenge to its reputation. Communication scholars define crisis communication as "the perception of an unpredictable event that threatens important expectancies of stakeholders and can seriously impact an organization's performance and generate negative outcomes."Meaning is a socially constructed thing; because of this, the way that the stakeholders of an organization view an event (positively, neutrally, or negatively) is a major contributing factor to whether the event will become a crisis.
Posts about Crisis Communications
  • Brand Newsroom 130: How to communicate bad news well

    … What’s best practice when it comes to sharing bad or difficult news? What are the strategies to employ? Is honesty always the best policy? What do you do if you’re caught unawares by circumstance? Here are some key take-outs: People try to avoid making bad news public in case it does damage, but bad news will almost always find its way out…

    Lush Digitalin How To's- 18 readers -
  • Brand Newsroom 101: Dealing with PR Disasters (Lessons from Trump, Rio and Delta)

    … After a week in which Rio Olympics diving pool turning green, the Australian Census website crashed and Donald Trump suggested the Second Amendment might provide a way to deal with Hillary Clinton, the Brand Newsroom team takes deep dive into PR disasters. Here are some key take-outs: When a PR disaster strikes, take responsibility — don’t…

    Lush Digital- 14 readers -
Get the top posts daily into your mailbox!