Crisis Management

Crisis management is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public. The study of crisis management originated with the large scale industrial and environmental disasters in the 1980s.Three elements are common to a crisis: (a) a threat to the organization, (b) the element of surprise, and (c) a short decision time. Venette argues that "crisis is a process of transformation where the old system can no longer be maintained." Therefore the fourth defining quality is the need for change. If change is not needed, the event could more accurately be described as a failure or incident.
Posts about Crisis Management
  • The right social media listening tools for the right jobs

    … Some of you may know that I know that I serve as a senior strategist at Converseon, a leading social media listening company. Meaning? I have plenty of opinions in social media listening, but I don't claim to be unbiased about them by any means--of course I think that Converseon has the best approach, combining human analysis with technology…

    Search Engine Guidein Social- 11 readers -
  • 5 Ways to Build Up Brand Evangelists

    … to amplify your message. Facebook pages, despite algorithm changes that reduce your organic reach, remain an effective tool for community building. Devoted consumers can search for your company and see your content, even if it isn’t delivered directly to their news feeds. You’ll just have to give them a reason to go there. What does that mean…

    Jean Dion/ Search Engine Journalin Social Google Facebook Blogging- 6 readers -
  • A 5 Step Guide To Using Social Media in Crisis Management

    … and issuing a clear plan of action. So how can brands go about doing this? Here is a five step guide to using social media in crisis management. 1. Timing is everything Social media is all about timing. Brands should waste no time diving into the conversation the moment a crisis strikes, and silence should NOT be an option. The sooner you can prove…

    Jeffbullas's Blogin Social- 12 readers -