Crisis Management

Crisis management is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public. The study of crisis management originated with the large scale industrial and environmental disasters in the 1980s.Three elements are common to a crisis: (a) a threat to the organization, (b) the element of surprise, and (c) a short decision time. Venette argues that "crisis is a process of transformation where the old system can no longer be maintained." Therefore the fourth defining quality is the need for change. If change is not needed, the event could more accurately be described as a failure or incident.
Posts about Crisis Management
  • The right social media listening tools for the right jobs

    … to think very carefully about what you are using it for. You see, there are two very clear kinds of social media listening. One kind really only needs to look at individual posts-a stream of data that a human being watches on a dashboard and picks out what is relevant. If you are monitoring a crisis, or you are picking out possible job applicants…

    Search Engine Guidein Social- 11 readers -
  • 5 Ways to Build Up Brand Evangelists

    … to get out the whole salt shaker, discrediting everything you have to say. That means prompting other people to talk should be a cornerstone of any company’s reputation management strategy. And, lucky for you, I’ve pulled together five tips to help you get people talking about how great your company really is. So let’s get started. 1. Encourage…

    Jean Dion/ Search Engine Journalin Social Google Facebook Blogging- 6 readers -
  • A 5 Step Guide To Using Social Media in Crisis Management

    … and issuing a clear plan of action. So how can brands go about doing this? Here is a five step guide to using social media in crisis management. 1. Timing is everything Social media is all about timing. Brands should waste no time diving into the conversation the moment a crisis strikes, and silence should NOT be an option. The sooner you can prove…

    Jeffbullas's Blogin Social- 9 readers -