Crowdtwist

  • Embracing the Power of Superfans and Social Media

    … levels on social media and how often they share with the brand through customers’ comments, product reviews and other venues. Social media data, when combined with the information generated by traditional customer-relationship management, is key to distinguishing superfans. Reward loyalty program members for their social activities: Consumers want…

    Inside Facebookin Social Twitter- 23 readers -