• 6 Key Performance Metrics for Customer Satisfaction

    … was some very angry customers who had to repeatedly call back in order to find a resolution. If you are going to monitor your customer satisfaction with regard to customer service and customer support, here are 6 key performance metrics you should begin measuring now: Hold Time – The amount of time customers spend on hold. Your customer service…

    Douglas Karr/ Marketing Technology Blog- 35 readers -
  • Brand Newsroom 67: How Brands Can Give Back

    … Brand Newsroom 67: How Brands Can Give Back With Christmas around the corner, it’s the time to reflect on the year that’s passed and the importance of giving back. Have you considered how corporate social responsibility (CSR) could become part of the culture of your organisation? This week the Brand Newsroom and special guest Pam Kozelka…

    Sarah Mitchell/ Lush Digitalin How To's- 19 readers -
  • A Lesson in Humility from the Streets of Vancouver

    … This is Eric. Eric lives in and around the Commercial Drive area of Vancouver, Canada. He has experienced intermittent periods of homelessness in his life and, for longer durations, lived on the edge of society—day-to-day, month-to-month, doing the best he could to get by. To make ends meet for a time, Eric resorted to collecting recyclables…

    Hootsuite- 8 readers -
  • Leading with Purpose: What it Means to be a #BCorp

    … This is the 4th post in our HR Open Source [#HootHROS] initiative. You can learn more about #HootHROS here, but the aim is to work out loud and share behind-the-scenes looks at how some of our social HR projects come together, and what we learned from them. We’re all familiar with Patagonia, Method, Warby Parker, and Etsy as brands that are using…

    Hootsuite- 14 readers -
  • #BofService: How Hootsuite Employees Give Back to Their Communities

    … Hootsuite recently became a #BCorp, a certification given to companies that pass demanding standards of benefitting the community, environment, employees, consumers, and suppliers. To help celebrate, we joined over 1300 B Corporations in #BofService month, where B Corps around the world commit to fostering a spirit of service to the communities…

    Hootsuitein How To's- 17 readers -
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