Csrs

  • How to Increase Social Data Value: Add Context Over Time

    … Social media is every marketer’s not-so-secret weapon. Acting as a direct link between brands and consumers, social platforms offer marketers the chance to learn the factors driving customers’ habits, preferences and buying decisions. Customer-service representatives can respond to claims made on social media in real-time, while executives can…

    AllTwitterin Social How To's- 14 readers -
  • Study: Facebook Posts to Brands’ Pages Fall on Deaf Ears

    … and take you a long time. You could simply thank the customer for the feedback or point the customer to the FAQ section of your official site. How can you integrate your customer-support team into your social media workflow? Some questions might not have simple responses, so getting a customer-support representative to reply would be ideal. Your customer…

    David Cohen/ AllTwitterin Social Facebook- 10 readers -