Customer Advocacy

  • How Current Customers Are the Catalyst for Your Organization’s Success

    … are responsible for 80 percent of sales of Diet Coke and a minuscule 3 percent account for 80 percent of sales of Coke Zero. This kind of disproportionate spending is similar for many organizations. Yet these brands speak to all of their customers the same way, acknowledge their purchases the same way and market the same way. Look into your customer database…

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