Customer Care

  • Why Customer Service Matters and How to Improve It

    … from a company they trust is 60-70%. What’s more, when they actually make purchases, returning customers on average spend 31% more than new customers. There is also data demonstrating that when customer retention is boosted by as little as 5%, sales increase by anywhere from 25% to 95%. Most Brands Do Not Take Advantage of the Customers They Have…

    Growmapin How To's- 11 readers -
  • 5 Genuine Reasons Your Business Is Losing Clients

    … Running a business requires a certain skill set. Mental toughness and not being complacent are two key factors that determine the success of any business. One challenge for which entrepreneurs require grit is when their clients leave without explanation. This problem is difficult because it can be so unexpected. And you might be next in line…

    Growmap- 8 readers -
  • 3 Business tips to make the second half of your 2016 count

    … By Mars Dorian, {grow} Contributing Columnist It’s the middle of the year and I’ve done a little check-up review of my web business situation. I always try to learn from my peers and good blog posts to bring my online career to the next level. Call it the mid-year version of the New Year’s resolutions. Down below are the top three tips I want…

    {grow}- 7 readers -
  • Social Listening Is Key, but What Should Brands Be Listening for?

    … performance indicators, ensuring that you’re bringing valuable insights back to the organization. Always look beyond the “so what” of social data and connect your efforts to business impact. The “so what” moment can be distressing, but once you follow the program through the stages and start mapping value back to the business, adoption will follow. Leah Pope is CMO of social insights provider Synthesio. Image courtesy of Shutterstock. …

    AllTwitterin Social- 28 readers -
  • Your Customer Care Is Your Brand

    … of the brand. Hence, the title of this blog post: Your customer care is your brand. Marketing in 2016 is more interdisciplinary than ever. The best marketers are spending a huge amount of their time collaborating with their customer care teams. Without customer care, your marketing will get left behind. All of this leads me to my latest guest blog post…

    Ian Lopuch/ PPC Ianin Paid Search- 8 readers -
  • How to Handle Customer Complaints Via Social Media

    … Are your customers leaving negative comments on social media? Do you need a plan to handle customer complaints? Responding quickly and appropriately to negative social comments can help you increase customer loyalty and retention. In this article you’ll find out how to deal with negative comments on social media. Discover how to handle…

    Social Media Examinerin Social How To's- 15 readers -
  • Ninja Outreach Helps Companies Provide Quality Customer Care

    … is that you are building the skills necessary to 1) attract new clients; and 2) retain new clients. You are using the tools available to you (like Ninja Outreach) and you are developing the skills and headed toward that 10,000-hour mark where you are a master at attracting and retaining. Are you ready to master that skill set and succeed in life? The post Ninja Outreach Helps Companies Provide Quality Customer Care appeared first on Growmap. …

    Deborah Anderson/ Growmap- 14 readers -
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