Customer Care

  • Why You Need to Treat Job Applicants Like Customers

    … Like many people, I find the process of looking for a job to be tedious and draining. The last job that I really made an effort in applying to took four hours of my time, eating into my weekend and my workweek. I made it one step beyond the initial application before I was informed that I hadn’t been selected. However, the recruiter thanked…

    Growmap- 17 readers -
  • 5 Prominent Ways to Deliver the Best Customer Service Experience

    … shows the actual color of a company. Hence, it is pivotal that firms provide superior customer care. Still confused as to how to provide excellent customer support? Here are our five tips on how you can do so correctly. 1. Tools and software make the process a breeze. 45% of adults in the United States will cancel their transactions if they do not get…

    Sawaram Suthar/ Growmap- 40 readers -
  • Smarter Marketing With a Data-Driven Technology Stack

    … platforms, like Spredfast. A great example of this in action would be brand advocacy. You can pinpoint your brand advocates across the different channels and communities, strategically track and monitor them and strengthen your brand by highlighting their positive experiences through strategic campaigns. Data-driven customer care: Businesses can…

    AllTwitterin Social- 33 readers -
  • Why Customer Service Matters and How to Improve It

    … from a company they trust is 60-70%. What’s more, when they actually make purchases, returning customers on average spend 31% more than new customers. There is also data demonstrating that when customer retention is boosted by as little as 5%, sales increase by anywhere from 25% to 95%. Most Brands Do Not Take Advantage of the Customers They Have…

    Growmapin How To's- 25 readers -
  • 5 Genuine Reasons Your Business Is Losing Clients

    …-there’s no telling. However, the saying “prevention is better than cure” is fitting for this type of situation. In the hope of preventing your customers from leaving, let’s look at five potential scenarios to determine if you’re at risk of losing clients. 1. You Fail to Demonstrate Real-World Benefits If you fail to demonstrate the real-world…

    Growmap- 19 readers -
  • 3 Business tips to make the second half of your 2016 count

    …) customers to drive sales. Tools change with time and can become useless, but value never goes out of business, only the delivery changes. Always remember the business you are REALLY in. Conclusion The second half of the year can be an ‘Ode to Joy’ for both yourself and your wallet. What seldom-heard tip can you share? Mars Dorian draws funky…

    {grow}- 12 readers -
  • Social Listening Is Key, but What Should Brands Be Listening for?

    … by audience. Integrations: a key step for success is to tie social feedback to non-social data and make sure that social media does not live in its own silo. Integrations could be with your customer-relationship-management and sales tools, your business intelligence platform, your customer-care platforms or other social marketing platforms. Once siloed…

    AllTwitterin Social- 40 readers -
  • Your Customer Care Is Your Brand

    … of the brand. Hence, the title of this blog post: Your customer care is your brand. Marketing in 2016 is more interdisciplinary than ever. The best marketers are spending a huge amount of their time collaborating with their customer care teams. Without customer care, your marketing will get left behind. All of this leads me to my latest guest blog post…

    Ian Lopuch/ PPC Ianin Paid Search- 13 readers -
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