Customer Complaint

  • 6 Ways to Protect Your Business Reputation With Social Media

    … to share positive experiences with your product or service. It’s more than good manners; it’s good business. Engage with both happy and unhappy reviewers. Do take care in how you respond. Some of your customers may have unpredictable sensitivities. Acknowledge reviews as quickly as possible and be polite and professional. Using SEO keywords…

    Social Media Examinerin Social- 9 readers -
  • How to Get a Company to See Your Complaint on Twitter

    When it comes to bad closed captioning, Marlee Matlin has a lot to say. A tipping point came five years ago when Matlin, who's been deaf since the age of 18 months, sat down with her daughter to watch the "Wizard of Oz" on Netflix. There were no subtitles. Her Tweet started a caption revolution. "Noise is good, because the purpose was good," Matlin says.

    Lauren Dugan/ AllTwitter- 3 readers -
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