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… and grammar. #3: Respond to All Comments and Complaints The holy grail of social media is engagement. Responding and participating in conversations with your customers and advocates help you build brand loyalty. If you don’t have time to respond on your social sites, you’re likely better off just closing down your accounts. A lack of response is worse…
When it comes to bad closed captioning, Marlee Matlin has a lot to say. A tipping point came five years ago when Matlin, who's been deaf since the age of 18 months, sat down with her daughter to watch the "Wizard of Oz" on Netflix. There were no subtitles. Her Tweet started a caption revolution. "Noise is good, because the purpose was good," Matlin says.