Customer Complaints

  • Interview: Jay Baer on Hug Your Haters

    … One of our show favorites, Jay Baer, is back for another interview with what will be another best selling marketing book. In fact, I think this book goes beyond marketing and should impact the process and procedures of every business as it relates to customer service. Hug Your Haters is the new playbook for how businesses of all sizes must…

    Douglas Karr/ Marketing Technology Blogin Social- 13 readers -
  • 5 Types of Complainers (and How to Deal with Them)

    … Customer complaints are simply a fact of life when it comes to business. And whether the blame lies with you or on circumstances beyond your control, you still need to address these unhappy customers and do what you can to make things right. Handle the complaint well, and you can turn a disgruntled customer into a fan. Handle it poorly…

    Chris Irby/ Dex Mediain How To's- 17 readers -
  • 5 Types of Complaining Customers (and How to Handle Them)

    … Customer complaints are simply a fact of life when it comes to business. And whether the blame lies with you or on circumstances beyond your control, you still need to address these unhappy customers and do what you can to make things right. Handle the complaint well, and you can turn a disgruntled customer intocontinue reading … The post 5 Types of Complaining Customers (and How to Handle Them) appeared first on Dex Media. …

    Chris Irby/ Dex Media- 7 readers -
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