Customer Complaints

  • Interview: Jay Baer on Hug Your Haters

    … handle customer complaints in a modern, mobile world. Widespread adoption of smartphones and social media has fundamentally altered the science of complaints. Critics of companies – haters – can now express their displeasure in seconds, in public, with no interpersonal friction. This trend has resulted in an overall rise in complaints, and a belief…

    Douglas Karr/ Marketing Technology Blogin Social- 22 readers -
  • 5 Types of Complainers (and How to Deal with Them)

    … Customer complaints are simply a fact of life when it comes to business. And whether the blame lies with you or on circumstances beyond your control, you still need to address these unhappy customers and do what you can to make things right. Handle the complaint well, and you can turn a disgruntled customer into a fan. Handle it poorly…

    Chris Irby/ Dex Mediain How To's- 24 readers -
  • 5 Types of Complaining Customers (and How to Handle Them)

    … Customer complaints are simply a fact of life when it comes to business. And whether the blame lies with you or on circumstances beyond your control, you still need to address these unhappy customers and do what you can to make things right. Handle the complaint well, and you can turn a disgruntled customer intocontinue reading … The post 5 Types of Complaining Customers (and How to Handle Them) appeared first on Dex Media. …

    Chris Irby/ Dex Media- 7 readers -
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