Customer Feedback

  • Interview: Jay Baer on Hug Your Haters

    … complaints, Jay analyzes and provides feedback on all customer service response strategies. This includes offline – via phone or email – as well as online – via social media – and the impact on one to the other. This is another fantastic discussion by Jay, spelling out why companies must respond to every complaint, every channel, and respond immediately…

    Douglas Karr/ Marketing Technology Blogin Social- 15 readers -
  • 5 Data Disconnects and Bad Marketing Assumptions

    … site in response… but the response is to bots, not prospects! As we review our site, we pay much more attention to quality visits – people that visit multiple pages and spend more than a minute on our site. Assuming Customer Feedback Will Improve Your Product – I worked for a gigantic SaaS provider who had an aggressive development schedule…

    Douglas Karr/ Marketing Technology Blog- 12 readers -
  • 9 Ways to Use Facebook Groups for Business

    … other members. #6: Collect Feedback Want to test out new ideas on some of your existing customers? One way to do that is to start a Facebook group to use as a think-tank for your business. Create a secret Facebook group, invite some of your best customers and openly discuss new ideas you’re thinking about implementing in your business. Then gather…

    Christian Karasiewicz/ Social Media Examinerin Facebook- 28 readers -
  • 4 Innovative Methods for Collecting Customer Feedback

    … the following strategies. Online Surveys Screenshot from SurveyMonkey.com taken on 11/5/2014 Nowadays, many customers shop exclusively online. Online shopping offers what some customers see as the benefit: a lack of social interaction. This aspect makes online surveys a good way to collect solid, accurate customer feedback, because customers are more…

    Larry Alton/ Search Engine Journal- 6 readers -
  • How to Promote Products With Social Media: 4 Examples

    Do you promote your products online? Are you looking for ways to use social media to increase your sales? Both well-known and startup companies are mixing social media and e-commerce to garner more sales. In this article I’ll show you not only how they’re doing it, but how you can do it too. Combine Social Media and E-Commerce Companies have tried to mesh social media and ...

    Gary Victory/ Social Media Examiner- 20 readers -
  • 6 Tips for Creating an Effective Survey

    … was a survey that our MECLABS research team carefully constructed to gather those insights. Crafting effective surveys is potentially the most important part of collecting useful data, whether you’re fielding research for a report or simply gaining customer feedback. Diana Sindicich, Senior Manager, Data Sciences, MECLABS (parent company…

    Erin Hogg/ MarketingSherpa Blog- 6 readers -
  • Stop the Premature Pivot – IMP#29

    … Starting a business is tough and one of the most frustrating experiences you’ll have as an entrepreneur is getting stuck and staying stuck. It can be heart-breaking to be in a situation where you’re working as hard as you can, but it feels like you’re just spinning your wheels and not making any progress at all. I recently wrote about how…

    Shane/ IM Impact -
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