Customer Feedback

  • Interview: Jay Baer on Hug Your Haters

    … complaints, Jay analyzes and provides feedback on all customer service response strategies. This includes offline – via phone or email – as well as online – via social media – and the impact on one to the other. This is another fantastic discussion by Jay, spelling out why companies must respond to every complaint, every channel, and respond immediately…

    Douglas Karr/ Marketing Technology Blogin Social- 24 readers -