Customer Feedback

  • Interview: Jay Baer on Hug Your Haters

    … One of our show favorites, Jay Baer, is back for another interview with what will be another best selling marketing book. In fact, I think this book goes beyond marketing and should impact the process and procedures of every business as it relates to customer service. Hug Your Haters is the new playbook for how businesses of all sizes must…

    Douglas Karr/ Marketing Technology Blogin Social- 13 readers -
  • 5 Data Disconnects and Bad Marketing Assumptions

    … always come first. Here are 10 Data Disconnects and Marketing Assumptions we often make that are terrible for our business. Assuming All Customers Are Equal – MarketingSherpa recently provided analysis of why customers follow brands on social media. The chart clearly shows that the vast majority of consumers follow brands on social for discounts…

    Douglas Karr/ Marketing Technology Blog- 12 readers -
  • 9 Ways to Use Facebook Groups for Business

    … other members. #6: Collect Feedback Want to test out new ideas on some of your existing customers? One way to do that is to start a Facebook group to use as a think-tank for your business. Create a secret Facebook group, invite some of your best customers and openly discuss new ideas you’re thinking about implementing in your business. Then gather…

    Christian Karasiewicz/ Social Media Examinerin Facebook- 24 readers -
  • 4 Innovative Methods for Collecting Customer Feedback

    … Every business hopes to better its profits. The best way to do so is to serve the customer as fully as possible, especially if you can get each consumer to lead the way. By seeking customer feedback, many businesses gain a clearer picture of ways they can improve. Collecting such feedback can present a challenge, however. Many businesses seek…

    Larry Alton/ Search Engine Journal- 5 readers -
  • 6 Tips for Creating an Effective Survey

    … was a survey that our MECLABS research team carefully constructed to gather those insights. Crafting effective surveys is potentially the most important part of collecting useful data, whether you’re fielding research for a report or simply gaining customer feedback. Diana Sindicich, Senior Manager, Data Sciences, MECLABS (parent company…

    Erin Hogg/ MarketingSherpa Blog- 6 readers -
  • Stop the Premature Pivot – IMP#29

    … Starting a business is tough and one of the most frustrating experiences you’ll have as an entrepreneur is getting stuck and staying stuck. It can be heart-breaking to be in a situation where you’re working as hard as you can, but it feels like you’re just spinning your wheels and not making any progress at all. I recently wrote about how…

    Shane/ IM Impact -
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