Customer Feedback

  • Interview: Jay Baer on Hug Your Haters

    … complaints, Jay analyzes and provides feedback on all customer service response strategies. This includes offline – via phone or email – as well as online – via social media – and the impact on one to the other. This is another fantastic discussion by Jay, spelling out why companies must respond to every complaint, every channel, and respond immediately…

    Douglas Karr/ Marketing Technology Blogin Social- 14 readers -
  • 5 Data Disconnects and Bad Marketing Assumptions

    …. Assuming All Visitors are Prospects – Did you know that Bot traffic accounts for over 56% of analytics tracked traffic to your site Tweet This!? As you’re interpreting your analytics data, how are bots impacting entrance and exit pages, bounce rates, time on site, etc.? They could be skewing the statistics so bad that you’re motivated to change your…

    Douglas Karr/ Marketing Technology Blog- 12 readers -
  • 9 Ways to Use Facebook Groups for Business

    … group, take the opportunity to learn how selling works. Also nominate your group for this feature. #2: Supplement Video Training Courses If your business sells a video training course, give customers who purchase it access to a private Facebook group as part of the package. They can ask questions and get supplementary material, as well as forge a bond…

    Christian Karasiewicz/ Social Media Examinerin Facebook- 26 readers -
  • 4 Innovative Methods for Collecting Customer Feedback

    … feedback on all topics relevant to your business. Social Media Screenshot of @Walmart taken on 11/5/2014 Most customers already have social media pages they visit on a regular basis. These pages can be a great way to get access to customer feedback, so social media presence is a business necessity. Its versatility also allows it to serve as an avenue…

    Larry Alton/ Search Engine Journal- 6 readers -
  • 6 Tips for Creating an Effective Survey

    … was a survey that our MECLABS research team carefully constructed to gather those insights. Crafting effective surveys is potentially the most important part of collecting useful data, whether you’re fielding research for a report or simply gaining customer feedback. Diana Sindicich, Senior Manager, Data Sciences, MECLABS (parent company…

    Erin Hogg/ MarketingSherpa Blog- 6 readers -
  • Stop the Premature Pivot – IMP#29

    … Starting a business is tough and one of the most frustrating experiences you’ll have as an entrepreneur is getting stuck and staying stuck. It can be heart-breaking to be in a situation where you’re working as hard as you can, but it feels like you’re just spinning your wheels and not making any progress at all. I recently wrote about how…

    Shane/ IM Impact -
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