Customer Feedback

  • Interview: Jay Baer on Hug Your Haters

    … One of our show favorites, Jay Baer, is back for another interview with what will be another best selling marketing book. In fact, I think this book goes beyond marketing and should impact the process and procedures of every business as it relates to customer service. Hug Your Haters is the new playbook for how businesses of all sizes must…

    Douglas Karr/ Marketing Technology Blogin Social- 22 readers -
  • 5 Data Disconnects and Bad Marketing Assumptions

    … site in response… but the response is to bots, not prospects! As we review our site, we pay much more attention to quality visits – people that visit multiple pages and spend more than a minute on our site. Assuming Customer Feedback Will Improve Your Product – I worked for a gigantic SaaS provider who had an aggressive development schedule…

    Douglas Karr/ Marketing Technology Blog- 14 readers -
  • 9 Ways to Use Facebook Groups for Business

    …, or even have a running discussion on their Facebook page, may want to separate it from their business. They can do so through a Facebook group. It’s a great way to promote upcoming chats and guests. Plus, you can keep the conversations focused. MediaChat uses their public group to share more information about chat guests, offer member deals and give…

    Christian Karasiewicz/ Social Media Examinerin Facebook- 35 readers -
  • 4 Innovative Methods for Collecting Customer Feedback

    … the following strategies. Online Surveys Screenshot from SurveyMonkey.com taken on 11/5/2014 Nowadays, many customers shop exclusively online. Online shopping offers what some customers see as the benefit: a lack of social interaction. This aspect makes online surveys a good way to collect solid, accurate customer feedback, because customers are more…

    Larry Alton/ Search Engine Journal- 11 readers -
  • 6 Tips for Creating an Effective Survey

    … was a survey that our MECLABS research team carefully constructed to gather those insights. Crafting effective surveys is potentially the most important part of collecting useful data, whether you’re fielding research for a report or simply gaining customer feedback. Diana Sindicich, Senior Manager, Data Sciences, MECLABS (parent company…

    Erin Hogg/ MarketingSherpa Blog- 9 readers -
  • Stop the Premature Pivot – IMP#29

    … Starting a business is tough and one of the most frustrating experiences you’ll have as an entrepreneur is getting stuck and staying stuck. It can be heart-breaking to be in a situation where you’re working as hard as you can, but it feels like you’re just spinning your wheels and not making any progress at all. I recently wrote about how…

    Shane/ IM Impact- 2 readers -
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