Customer Feedback Cards

  • Twitter Debuts New Customer-Support Features for Brands

    … than 60 percent of the time. Many brands have told us that this is about five to 10 times the average response rate they get for other feedback surveys. Early use has also shown that customers who are sent a direct message link follow through to actually send a message roughly 30 percent more often than those who are asked to direct message via text only. Readers: What do you think of Twitter’s new customer-service features? …

    David Cohen/ AllFacebookin Social Twitter- 12 readers -
  • Twitter Q1 2016 Revenue Falls Short of Analysts’ Projections

    … in tweets, another improvement we’ve introduced, which is driving significantly more video views and deeper engagement in the form of likes and retweets. We also made a number of improvements to the application to make things faster and show you when people you know are in broadcasts. In addition, we’ve teamed up with GoPro to enable its cameras to broadcast directly to Periscope. Readers: What are your thoughts on Twitter’s first-quarter-2016 financial results? …

    David Cohen/ Inside Facebookin Social Twitter- 7 readers -
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