Customer Feedback Cards

  • Twitter Debuts New Customer-Support Features for Brands

    … wrote in a blog post: We are committed to making Twitter the best place for people to talk to businesses. These features build on previously released direct message links and customer feedback cards to help businesses do better service on Twitter. Those have both had great success. On average, customer feedback requests receive a response more…

    David Cohen/ AllFacebookin Social Twitter- 17 readers -
  • Twitter Q1 2016 Revenue Falls Short of Analysts’ Projections

    … for a business to reply to a public tweet and move the conversation to a private DM. The second, Customer Feedback Cards, lets businesses survey customers about their experience right inside a DM conversation. The two products work best when they’re used in tandem: A business sees a complaint, addresses it over DM and can see how satisfied their customer…

    David Cohen/ Inside Facebookin Social Twitter- 24 readers -