Customer Feedback Cards

  • Twitter Debuts New Customer-Support Features for Brands

    … than 60 percent of the time. Many brands have told us that this is about five to 10 times the average response rate they get for other feedback surveys. Early use has also shown that customers who are sent a direct message link follow through to actually send a message roughly 30 percent more often than those who are asked to direct message via text only. Readers: What do you think of Twitter’s new customer-service features? …

    David Cohen/ AllFacebookin Social Twitter- 13 readers -
  • Twitter Q1 2016 Revenue Falls Short of Analysts’ Projections

    … for a business to reply to a public tweet and move the conversation to a private DM. The second, Customer Feedback Cards, lets businesses survey customers about their experience right inside a DM conversation. The two products work best when they’re used in tandem: A business sees a complaint, addresses it over DM and can see how satisfied their customer…

    David Cohen/ Inside Facebookin Social Twitter- 10 readers -
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