Customer Interaction

  • What Technologies are C-Level Marketers Investing In?

    …-suite and upper management. The top 3 MarTech categories most likely to be purchased in 2016 are Business Intelligence, Marketing Automation, and Customer Interaction software solutions. It’s fascinating to me that marketers have come to the realization that all aspects of the customer experience are impacting retention, yet…

    Douglas Karr/ Marketing Technology Blog- 15 readers -
  • SDL: Share Unified Messaging with Your Global Customers

    …, providing a fully integrated view of customer interactions across a brand’s enterprise. SDL, the creators of the Customer Experience Cloud (CXC), says that marketers who manage their customer experience in the cloud have the ability to not only manage campaigns, but to create continuous interaction cycles that reach the customer on their terms. Let’s…

    Douglas Karr/ Marketing Technology Blogin Content- 5 readers -
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