Customer Loyalty

The loyalty business model is a business model used in strategic management in which company resources are employed so as to increase the loyalty of customers and other stakeholders in the expectation that corporate objectives will be met or surpassed. A typical example of this type of model is: quality of product or service leads to customer satisfaction, which leads to customer loyalty, which leads to profitability.
Posts about Customer Loyalty
  • 2017 Predictions for Mobile Marketing and Loyalty Trends

    … Mobile marketing and customer loyalty are not new ideas or tactics, but the strategy behind them has been evolving dramatically in the past few years, and that momentum is going to continue through 2017. According to eMarketer, the majority of U.S. marketers intend to allocate more of their budgets to customer loyalty in 2017, and about 13…

    AllFacebookin Mobile- 23 readers -
  • 9 Things to Note Before Launching a Facebook Coupon Offers Campaign

    … and loyal fans More traffic to your e-commerce store New emails and leads New product/event awareness Product development crowdsourcing User-generated content Make sure you have a compelling offer Ensure that you are offering something your potential buyers want at a price they will find too good to overlook. For instance, Kohl’s 30 percent off…

    AllFacebookin Social Facebook- 18 readers -
  • Belly Launches Loyalty Platform for Enterprise Retailers

    … Looking for new ways to differentiate itself in the increasingly-crowded loyalty space, Belly is launching an omni-channel platform today that’s designed specifically for enterprise retailers. According to the company, BLUE by Belly will be considerably more flexible than Belly’s original loyalty rewards program for small businesses, giving…

    Stephanie Miles/ Street Fightin EMail- 14 readers -
  • Why retailers shouldn’t overlook the value of m-commerce apps

    …% of retailers have mobile apps, while many more have mobile-friendly sites. So, many customers simply don’t have a choice between apps and mobile web, depending which retailers they choose to shop with. Stats from a recent Criteo report show a different perspective. It finds that apps account for 54% of mobile sales among its clients, ahead of 46…

    Graham Charlton/ Search Engine Watch- 26 readers -
  • 6 Key Performance Metrics for Customer Satisfaction

    … was some very angry customers who had to repeatedly call back in order to find a resolution. If you are going to monitor your customer satisfaction with regard to customer service and customer support, here are 6 key performance metrics you should begin measuring now: Hold Time – The amount of time customers spend on hold. Your customer service…

    Douglas Karr/ Marketing Technology Blog- 27 readers -
  • Brand Newsroom 99: Who do you trust?

    … and retailers constantly marked down on trust by consumers? Today, the Brand Newsroom team looks at trust. Who do we trust and why? And how do we build trust where it’s lacking? Here are some key take-outs: The most trusted people on the list were Tom Hanks, Sandra Bullock, Denzel Washington and Meryl Streep. Fifth was the late poet…

    Lush Digitalin Content- 25 readers -
  • 5 Ways to Improve Customer Loyalty With Social Media

    … Do you want to keep more of your customers? Looking for ways to nurture customer relationships with social media? Social media can play a pivotal role in building more meaningful connections with customers, so they stay with you longer. In this article, you’ll discover a five-step plan to help you boost customer loyalty with social media…

    Social Media Examinerin Social- 26 readers -
  • Marketing Tactics to Supercharge your Loyalty Program

    … Your loyalty program is a partnership with your best customers—they love your brand enough to buy frequently, so you engage with them more deeply, you reward them, you provide extra benefit. This isn’t simple engagement; this is the development of a relationship that flows both ways, benefiting everyone involved. It inspires trust, which blooms…

    Relevance- 9 readers -
  • FiveStars Digs Deeper Into Customer Data to Get Beyond ‘Loyalty’

    … While their initial iterations may have been about replacing merchants’ punchcards with digital equivalents, local loyalty companies are now more focused on using an increasingly deep trove of consumer data to promote repeat visits and better understand customer habits and inclinations. Street Fight recently caught up with FiveStars co-founder…

    Street Fight- 15 readers -
  • Why Keeping a Customer is More Important Than Attracting

    … For many years, digital marketing professionals have faced a common problem: Is it worth it to take the easy route? Here the question lies, of course, on whether to resort to the method of mass mailings to potential customers or rely on a massive presence in banner networks and contextual advertising. We hope that you choose another option, which…

    Relevance- 8 readers -
  • How to Use Your Loyalty Program for Savvy Market Research

    … Most small business owners appreciate the value of a loyalty program. However, the word “loyalty” often blinds them to other benefits they can enjoy from these strategies. They think that if they can squeeze a few extra sales each year out of a punch card or some similar gimmick, that they’re doing okay. Frankly, they’ve only started to scratch…

    Susan Solovic/ Constant Contactin EMail How To's- 11 readers -
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