Customer Satisfaction

  • 6 Key Performance Metrics for Customer Satisfaction

    … was some very angry customers who had to repeatedly call back in order to find a resolution. If you are going to monitor your customer satisfaction with regard to customer service and customer support, here are 6 key performance metrics you should begin measuring now: Hold Time – The amount of time customers spend on hold. Your customer service…

    Douglas Karr/ Marketing Technology Blog- 18 readers -
  • Suck Less | A Plea For User-Centric Design: Powered By You!

    … and in reports! Wait. What? Yes, I worry that Analysts, and Marketers, are spending too much time with their head buried in custom reports and advance segments and smart calculated metrics and strategic or tactical dashboards. Yes. They are all things I love and have repeatedly asked you to care for. But, perhaps I'm at fault for creating…

    Avinash Kaushik/ Occam's Razor- 19 readers -
  • Why You Should Reevaluate Your Customer Survey Approach

    … are so obsessed with acquiring data that they aren’t thinking strategically about what information to collect and how to use it. Companies need to be smarter about what they collect. Rather than asking customers for feedback at every touchpoint, set parameters on how often it makes sense for you to survey. For instance, we survey our clients once…

    Acceleration Partners- 8 readers -
  • How Facebook, Twitter Updates Improve Customer Service

    …), but with Twitter’s new update, brands can privately request feedback from customers, as well. Using traditional NPS (Net Promoter Score) and CSAT (Customer Satisfaction) methods, companies can request customers to participate in surveys housed within Twitter. What’s more, that data can be easily stored on Twitter, and customer-service reps are able to follow…

    AllTwitterin Social Facebook Twitter How To's- 17 readers -
  • Why Do Hotels Need Free Wi-Fi? Pt 2

    …. You can’t put a price on customer satisfaction, The post Why Do Hotels Need Free Wi-Fi? Pt 2 appeared first on E-Marketing Associates - Online Marketing Products for Independent Hotels. …

    E-Marketing Associates- 7 readers -
  • Mortgage 101: Why Happy Customers Drive More Business

    … elsewhere. As a mortgage professional, it’s your responsibility to establish a relationship of trust with each and every customer that walks through your door. People want to give their business to professionals they like and trust. Build rapport with your clients. Show them how hard you’re willing to work for them. Treat them like you’d treat…

    Matty Byloos/ RGR Marketing- 14 readers -
  • The Top 5 Metrics and Investments Marketers are Making in 2015

    … is and remains the strongest communication medium for any digital strategy. Top 5 Marketing Metrics for Success Revenue Growth Customer Satisfaction Return on Investment Customer Retention Rate Customer Acquisition So there you have it… social and mobile are getting increased attention, but the metrics that matter include keeping great customers along with acquiring new ones! © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 12 readers -
  • The 7 Keys to Small Business Sales and Marketing

    … together this solid infographic on The Big 7: What Every Small Business Needs to Know About Sales and Marketing. The 7 keys to small business sales and marketing are: Attract Traffic online utilizing search and social media. Capture Leads by trading contact info for an offer. Nurture Prospects by communicating personally and periodically…

    Douglas Karr/ Marketing Technology Blogin Social Content- 6 readers -
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