Customer Satisfaction Scores

  • It Pays to Provide Customer Service via Twitter (Report)

    …-priced items from those businesses in the future. Customers who receive responses when they tweet businesses are 44 percent more likely to share those experiences, both online and offline, and 30 percent more likely to recommend those businesses. Customer satisfaction scores from customers who receive responses when they tweet businesses average…

    David Cohen/ AllTwitterin Social Twitter- 9 readers -
  • 6 Key Performance Metrics for Customer Satisfaction

    … them to solve the problem without the need for escalation. Once you get these metrics in place, you can advance your sophistication by monitoring your customer loyalty using a combination of your customer satisfaction score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). Customer satisfaction is one of the toughest, most…

    Douglas Karr/ Marketing Technology Blog- 14 readers -
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