Customer Satisfaction Scores

  • It Pays to Provide Customer Service via Twitter (Report)

    …-priced items from those businesses in the future. Customers who receive responses when they tweet businesses are 44 percent more likely to share those experiences, both online and offline, and 30 percent more likely to recommend those businesses. Customer satisfaction scores from customers who receive responses when they tweet businesses average…

    David Cohen/ AllTwitterin Social Twitter- 10 readers -
  • 6 Key Performance Metrics for Customer Satisfaction

    … was some very angry customers who had to repeatedly call back in order to find a resolution. If you are going to monitor your customer satisfaction with regard to customer service and customer support, here are 6 key performance metrics you should begin measuring now: Hold Time – The amount of time customers spend on hold. Your customer service…

    Douglas Karr/ Marketing Technology Blog- 18 readers -
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