Customer Service

    • Hello Bots, Goodbye Apps: How Brands Should Embrace Chat Bots

      Face it: Bots are all the rage right now. Not only are chat bots becoming more useful for consumers, they’re becoming an increasingly common way for brands to forge relationships with their customers. Whether it’s taking care of customer-service needs or helping someone find specific products, the rise of artificial intelligence combined with the accessibility of mobile has ...

      AllFacebookin Social Google Facebook How To's- 8 readers -
    • It Pays to Provide Customer Service via Twitter (Report)

      Brands that respond to customer-service inquiries on Twitter benefit from doing so on several levels, according to a study the social network conducted along with Applied Marketing Science. Key findings of the study included: Customers who receive responses when they tweet businesses are willing to spend 3 percent to 20 percent more on average-priced items from those businesses in the future.

      David Cohen/ AllTwitterin Social Twitter- 9 readers -
  • Month In Numbers – September

    …. Playing with your food finally pays off! I would likely put it up to the food pics, but according to Bloglovin, Food bloggers have FOUR TIMES the number of social media followers compared to other categories (such as fashion, travel or lifestyle). While certain categories perform better on different channels, food bloggers tend to perform better…

    Attacat of Edinburghin Google- 5 readers -
  • 7 Budget-Friendly Hotel Marketing Tips

    … website, or depending on which host you choose, use a provided template to design an attractive and easy-to-navigate website. Write Blogs Writing blogs and posting them on your website is a great way to reach potential customers who may not have necessarily searched for your business, but were interested in your blog topic. Blog posts increase…

    E-Marketing Associatesin Social Paid Search SEO Content- 9 readers -
  • 4 Tips to Influence Buyers and Win Social Referrals

    … that they tell other consumers about making a purchase. In summary, influencing buyers and gaining social referrals can be achieved using the above tactics, but customer service and the target customer base play a major role in the success of any business. James Jorner is a content strategist and marketer at Effective Inbound Marketing. His company specializes in online branding and digital marketing for businesses. Image courtesy of Shutterstock. …

    Inside Facebookin Social- 6 readers -
  • The Missing Piece of Chat Bot Technology: Consumer Intent

    … Facebook recently announced that businesses will be able to send consumers promotional messages through Facebook Messenger. More recently, we’ve seen announcements from Apple and Google announcing new investments in chat platforms such as iMessage and Allo. Why all of the buzz? Because chat technology–and chat bots in particular–present major…

    AllFacebookin Google Facebook Retargeting- 9 readers -
  • 10 Truths Nobody Told You About Being A Social Media Marketer

    … college graduate doesn’t necessarily translate over to knowing how to use social media for business. Big difference. Unfortunately many new social media marketers jump into the fields of social networks, tweets, snaps, and Facebook live video to find themselves overwhelmed. They are often thrown to the wild pack of tweeting craziness as their management…

    Pam Moore/ Pam Marketing Nutin Social- 10 readers -
  • 3 Things Your Small Business Blog Needs To Be Successful

    …. This will let you know the when, where and whys of your web traffic. Blog, Blog, Blog Obviously, we are huge advocates for blogging but there are some people out there that aren’t taking advantage of all of the opportunities a blog can bring. If you have a small business site and don’t have a blog, you are missing out on a huge marketing tool. A blog…

    The Blog Herald- 9 readers -
  • Why Customer Service Matters and How to Improve It

    … the value of customer service. 89% of them perceive customer service as being essential to their organizations. The Consequences of Customer Service I’ve spent a lot of time flying on various airlines over the past two years. Several stand out in my mind as treating their customers either poorly or extremely well. One of them is Frontier Airlines. While…

    Growmapin How To's- 9 readers -
  • Twitter Debuts New Customer-Support Features for Brands

    … wrote in a blog post: We are committed to making Twitter the best place for people to talk to businesses. These features build on previously released direct message links and customer feedback cards to help businesses do better service on Twitter. Those have both had great success. On average, customer feedback requests receive a response more…

    David Cohen/ AllFacebookin Social Twitter- 12 readers -
  • Why Social Insights Aren’t Enough

    …–and you can uncover two crucial things: What they’re doing that’s working well. Where there are gaps, indicated by dissatisfied customers whose problems you can solve. Both tell you loads about what consumers want and allow you the opportunity to deliver. And what about customer service? This is another social insight that’s often missed by businesses…

    Mary C. Long/ AllFacebook- 8 readers -
  • What Do Ratings and Reviews Say About Your App? (Infographic)

    … of the survey participants said they would download five-star apps. Here’s the thing: People are more likely to post negative reviews if they have poor customer-service experiences than if they have positive experiences. Nearly 40 percent of app users surveyed said they’d leave reviews to report bugs. The infographic recommends prompting users, particular…

    AllTwitter- 7 readers -
  • Why Online Reviews are Important for Your Business

    … to say, it is in every business owner’s best interest to focus on earning positive remarks from the right people. Many popular review sites have incorporated both customer and critic reviews, and now Google is joining the party. Beginning August 2016, business owners can choose to embed critic reviews inside their business listing. Critic reviews…

    E-Marketing Associatesin Social Google- 5 readers -
Get the top posts daily into your mailbox!
More from around the web