Customer Service

    • Personalizing the Customer Experience – 4 Ways to Make a Better Impression

      Do you treat your lifelong friend differently from how you treat your third cousin twice removed? Of course you do. Now, do you treat your best, most loyal customers differently from how you treat potential customers or new leads? That question may be a bit harder to answer. Most local business owners would like to think they are personalizing the customer experience for ea ...

      Dex Media- 11 readers -
  • Meet Jane.

    … Meet Jane. She’s like many local business owners who decided to trade the multiple software solutions for our all-in-one business management tool – DexHub. Jane’s also really good at math. Here’s what she figured: 14 platforms she could use to get customers, retain customers and grow = $1,072/mo. A single solution to do it all [...] Read More... The post Meet Jane. appeared first on Dex Media. …

    Dex Media- 11 readers -
  • How to Respond to Negative Feedback on Twitter

    … handle to provide customer support and transform negative feedback into a positive experience. We’ll show you how you can analyze, respond to, and resolve negative tweets and reviews on Twitter in three easy steps. 1. Analyze Seeing a negative tweet — especially one that you feel is unwarranted — can be frustrating. Realize that you can’t take…

    Constant Contactin Social How To's- 15 readers -
  • How To Handle Poor Customer Service

    … Many nights I stay up wondering why so many customers/potential customers seem to come in with a “chip on their shoulder” and what we can do to help restore their confidence. It seems that so many come in with the mindset that web hosting support is going to be subpar so their attitude from the […] The post How To Handle Poor Customer Service appeared first on Startup Hero. …

    Ryan Gray/ IMGRIND- 10 readers -
  • Six steps to a stronger online brand

    … haven’t yet, it may be a good time to create a similar page to ensure your customers you are exercising due diligence in preventing online attacks and your products or services can be trusted. Have I missed anything? Share your own tips to building a stronger, more powerful brand. …

    Ann Smarty/ Search Engine Watchin Paid Search Display- 21 readers -
  • When to Ban Social Media Trolls and Prevent Harassment

    … How do brands decide when to ban someone from their social media accounts? What are the criteria? There’s a need for brands to have social media guidelines in place to discourage harassment and trolling, and then take action against those in violation of those guidelines. Recently, Twitter banned high-profile users over harassment…

    AllFacebookin Social Facebook Twitter- 32 readers -
  • The Rise of Chat Bots and Their Implications for Social Media

    … now spend more time in social messaging than in social media. That is especially true for the younger millennial generation, with their all-important disposable income. In another sense, then, the increased interest in chat bots also reflects a cultural shift toward social messaging. Just as users have migrated towards SMS and messaging apps…

    AllFacebookin Social Facebook- 21 readers -
  • Adaptly Execs Share Their 2017 Predictions

    … With the first work week of 2017 in the books, top executives at social media advertising agency Adaptly shared their thoughts on what the rest of the year will bring. The rise of social disruptors and importance of differentiation Vice president of strategic accounts Ruth Arber: New platforms like Snapchat are changing the way we talk…

    AllTwitterin Facebook Twitter YouTube- 18 readers -
  • How to Increase Social Data Value: Add Context Over Time

    … Social media is every marketer’s not-so-secret weapon. Acting as a direct link between brands and consumers, social platforms offer marketers the chance to learn the factors driving customers’ habits, preferences and buying decisions. Customer-service representatives can respond to claims made on social media in real-time, while executives…

    AllTwitterin Social How To's- 18 readers -
  • Analytics and Data Will Change Social Media in 2017

    … social media has such a large share of online activity, companies are seeing social media as an important component of their digital marketing and wider marketing strategies. And it’s not limited to just marketing. Customer service, human resources (recruitment and employer branding) and other departments are taking a stake in social, too…

    AllTwitterin Social Facebook Twitter- 46 readers -
  • 10 Digital Media and Marketing Predictions for 2017

    … experiences will draw from travel history, price trends, seasonality and more, with smarter travel apps tailoring each and every piece of your trip. And Perry says marketing tech will combine influencer authenticity with target precision: With improvements in influencer marketing tech, agencies will be able to hit precise target demographics, verticals…

    AllTwitterin Google Facebook Twitter- 37 readers -
  • 7 Apps You Need as a Social Media Consultant

    … the No. 1 source of traffic to websites, accounting for more than search engines. This–coupled with the fact that 83 percent of Americans use social media and 59 percent agree that customer service via social media is essential–points to the growing dominance of social media. The statistics we just looked at point to two things: Both for businesses…

    AllTwitterin Social EMail- 27 readers -
  • The Benefits of Creating Software Training Videos for Customers

    … You Should Provide Software Training Videos? Increased Profits Making an orientation process a part of your marketing, and providing training as part of your product support, improves the customer experience and their satisfaction with the product. The ability to use it more quickly and more effectively increases its value to them. Both of these…

    Relevance- 20 readers -
Get the top posts daily into your mailbox!
More from around the web