Customer Service

    • How To Handle Poor Customer Service

      Many nights I stay up wondering why so many customers/potential customers seem to come in with a “chip on their shoulder” and what we can do to help restore their confid ...

      Ryan Gray/ IMGRIND- 9 readers -
  • Six steps to a stronger online brand

    … haven’t yet, it may be a good time to create a similar page to ensure your customers you are exercising due diligence in preventing online attacks and your products or services can be trusted. Have I missed anything? Share your own tips to building a stronger, more powerful brand. …

    Ann Smarty/ Search Engine Watchin Paid Search Display- 18 readers -
  • When to Ban Social Media Trolls and Prevent Harassment

    …, threats or spam,” is clear enough and provides justification for dealing with inappropriate interactions. If a brand has this problem and chooses to delete comments or ban a user after their content has been seen, it’s usually a good idea to make a public comment (utilizing your customary brand voice), stating that while the brand “has a general…

    AllFacebookin Social Facebook Twitter- 25 readers -
  • The Rise of Chat Bots and Their Implications for Social Media

    … to encourage developers to produce chat bots, and advanced related technology, that work within their platforms. And as messaging platforms open up, essentially chasing a greater user base, chat-bot-creation tools are becoming both more prevalent and easier to use. Facebook is certainly at the vanguard of the chat bot revolution. Control…

    AllFacebookin Social Facebook- 17 readers -
  • Adaptly Execs Share Their 2017 Predictions

    … opportunities for the platforms. Apple is a huge underdog in this space because people don’t necessarily include it when they talk about Facebook and Snapchat, but Apple has something that competes with them at every level. It has iMessage, one of the biggest messaging applications with features similar to Facebook Messenger; it has one of the biggest…

    AllTwitterin Facebook Twitter YouTube- 16 readers -
  • How to Increase Social Data Value: Add Context Over Time

    … Social media is every marketer’s not-so-secret weapon. Acting as a direct link between brands and consumers, social platforms offer marketers the chance to learn the factors driving customers’ habits, preferences and buying decisions. Customer-service representatives can respond to claims made on social media in real-time, while executives…

    AllTwitterin Social How To's- 16 readers -
  • Analytics and Data Will Change Social Media in 2017

    … of data. Only then will it be possible to tap into all of the relevant data and move past time-consuming manual analysis. With a single ecosystem of data, powerful algorithms crafted by data scientists will pull all of your data together on their own, analyzing it on the fly to present companies with tailored recommendations for what is the next best…

    AllTwitterin Social Facebook Twitter- 43 readers -
  • 10 Digital Media and Marketing Predictions for 2017

    … 2016 has been a year of shifts in social media, technology and digital marketing. Influencer marketing went mainstream, the internet became all about video and every digital marketer is looking for a way to connect business outcomes to their social media efforts. So what’s in store for 2017? We queried a panel of digital marketing…

    AllTwitterin Google Facebook Twitter- 30 readers -
  • 7 Apps You Need as a Social Media Consultant

    … According to data from The CMO Survey, overall marketing budget devoted to social media is expected to more than double over the next five years, from 11 percent now to 24 percent by 2020. Unfortunately, 53 percent of businesses do not know whether social media is working for them. Also, recent statistics show that social media is now…

    AllTwitterin Social EMail- 25 readers -
  • The Benefits of Creating Software Training Videos for Customers

    … return on investment than some other marketing tactics. The popularity of video content appeals to a wider range of the public than other media. Well-planned and entertaining instructional video leads to a better customer experience and shareable branding opportunities for your company. All of this creates better perceived value for your product…

    Relevance- 20 readers -
  • Maintaining Your Customer Relationship In The Tough World Of Medicine

    … by something that sounds novel and helpful and decide you’re no longer the service that fits their specific needs. Maintaining a customer relationship is about being attuned. Being attuned to their wants and needs through soliciting feedback and being easy to reach. Being attuned to their demand through customer relationship management. Being attuned to the market by watching your competition. If you lack the insight to know the factors weighing on the relationship, you’ll never succeed in keeping it strong. …

    Ask Aaron Lee- 20 readers -
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