Customer Service

  • The Rise of Chat Bots and Their Implications for Social Media

    … and constantly evolving. While most chat bot tasks are relatively elementary for now, that is unlikely to be the case for long. Some independent research maintains that by the end of 2017, only about one-third of all customer-service queries will require the attention of human representatives. Social media environments like Facebook are keen…

    AllFacebookin Social Facebook- 14 readers -
  • Adaptly Execs Share Their 2017 Predictions

    …, but there may be friction there with users actually welcoming unsolicited contact. There is a lot of potential in that medium, but the challenge will be scaling up those products based on user adoption. Messenger will be a key opportunity for businesses looking to increase customer service. Using bots instead of customer-service centers would be extremely…

    AllTwitterin Facebook Twitter YouTube- 14 readers -
  • How to Increase Social Data Value: Add Context Over Time

    … Social media is every marketer’s not-so-secret weapon. Acting as a direct link between brands and consumers, social platforms offer marketers the chance to learn the factors driving customers’ habits, preferences and buying decisions. Customer-service representatives can respond to claims made on social media in real-time, while executives can…

    AllTwitterin Social How To's- 14 readers -
  • Analytics and Data Will Change Social Media in 2017

    … and the American presidential election were no doubt influenced to a greater or lesser degree by social media, from President-elect Donald Trump’s insistence on using Twitter as an unfiltered direct communication channel with his followers and critics, to the soul-searching happening in some quarters about the role social media played in serving up…

    AllTwitterin Social Facebook Twitter- 37 readers -
  • 10 Digital Media and Marketing Predictions for 2017

    … and technology experts about their predictions for the future of influencer marketing, digital customer service and more. Here’s what they had to say. Video: According to Five9 chief marketing officer Kevin Gavin, video customer service will go mainstream: As the modern customer increasingly feels empowered to communicate with brands via various channels…

    AllTwitterin Google Facebook Twitter- 26 readers -
  • 7 Apps You Need as a Social Media Consultant

    … the No. 1 source of traffic to websites, accounting for more than search engines. This–coupled with the fact that 83 percent of Americans use social media and 59 percent agree that customer service via social media is essential–points to the growing dominance of social media. The statistics we just looked at point to two things: Both for businesses…

    AllTwitterin Social EMail- 19 readers -
  • The Benefits of Creating Software Training Videos for Customers

    … Since the internet is global, and the number of mobile devices is rising into the billions, there’s a huge potential market for your software product. Even if you’ve targeted the right user demographic, the biggest barrier in generating sales is that users just aren’t familiar with the new release. They just don’t understand the benefits…

    Relevance- 17 readers -
  • Maintaining Your Customer Relationship In The Tough World Of Medicine

    … by something that sounds novel and helpful and decide you’re no longer the service that fits their specific needs. Maintaining a customer relationship is about being attuned. Being attuned to their wants and needs through soliciting feedback and being easy to reach. Being attuned to their demand through customer relationship management. Being attuned to the market by watching your competition. If you lack the insight to know the factors weighing on the relationship, you’ll never succeed in keeping it strong. …

    Ask Aaron Lee- 18 readers -
  • 10 Social Media Trends Giving Brands New Ways to Engage in 2017

    … intelligence is coming to social in a big way: AI-powered chat bots are poised to have profound effects on how customers interact with brands on social. Chat bots will be enlisted to deliver human-like conversational interactive experiences and provide capable customer service, offering information or handling purchase orders. AI is also set to improve…

    AllFacebookin Social Facebook Twitter YouTube- 32 readers -
  • Social Customer Service Will Rule the 2017 Holiday Season (Report)

    … The holiday marketing campaigns are underway and consumers are gearing up for the height of shopping season. While everyone seems prepared, it’s important to note that consumers have expectations when it comes to social messaging and communication with brands during the holiday season. A fourth-quarter report from Sprout Social provides tips…

    AllTwitterin Social- 25 readers -
  • Social Customer-Service Automation: Too Good, or Too Good to Be True?

    … now spend a good chunk of their day. So it only makes sense that many brands have followed suit, shifting the bulk of their customer-service efforts toward social media by leveraging new technologies that allow them to simplify, streamline and automate customer interactions. Consider that Facebook Messenger had zero chat bots in February 2016…

    AllTwitterin Social- 13 readers -
  • Are You Using Customer Service To Generate Revenue?

    … morning with the score 0-0 and you have to prove your value every day - nobody cares what you did yesterday. As someone who's spent over 25 years in customer-facing roles, I've learned a lot of lessons - most of them the hard way. So here are a few tips and tricks to provide excellent customer service as a strategy to generate revenue from your…

    John Beveridge/ The Inbound Growth Blog- 19 readers -
Get the top posts daily into your mailbox!
More from around the web