Customer Service

  • How not to treat your customers, courtesy of Photobucket

    All businesses want to make money. That’s the entire point of a business. The main thing businesses need to make money is customers. Apparently no one told that to Photobucket. Photobucket is a photo sharing website and service that has been around since 2003. A great number of their users used the service in order to post photos of the items they were selling on places like ...

    Greg's Corner- 13 readers -
  • How to Implement a Knowledge Base Solution

    … This afternoon I was assisting a client who added a certificate for SSL and retired their www from their URL. In order to properly redirect traffic, we needed to write a rule for Apache in an .htaccess file. We have a number of Apache experts that I could have contacted for the solution, but instead, I just searched a few knowledge bases online…

    Douglas Karr/ Marketing Technology Blogin How To's- 21 readers -
  • Sprout Social Develops Bot Builder for Automated Conversational Workflows

    …. Automation should not replace human agents, but augment their workflow to result in better and faster outcomes,” said Aaron Rankin, CTO of Sprout Social. “We developed self-configurable bots to do just that. Brands can rely on the bot to quickly and consistently collect customer information, so the agent has context even before their first…

    The Blog Herald- 24 readers -
  • The most effective ways to respond to negative reviews

    … Customer reviews are one of the most important pieces of your marketing campaign, and research has indicated they may have significant impact on your ranking in search. In fact, 84% of consumers trust an online review as much as they would a personal referral. However, not all reviews are positive. At some point throughout the history of your…

    Amanda Disilvestro/ Search Engine Watch- 21 readers -
  • Customer success: 3 Off-beat tools for small businesses

    … powerful forces in marketing. One major focus of your advertising strategy should be to reduce the friction for a customer to share your product with their friends. Early on, we noticed that our customers, despite signing in with their Facebook accounts, were more likely to share a link to our platform through Twitter. So as an experiment, we added…

    {grow}- 16 readers -
  • INFOGRAPHIC: The Composition of a Loyal Customer in 2017

    … “Nooooorm!” If you ever watched the show Cheers, everybody knew his name. That’s because Norm’s character frequented the same bar every night with unwavering dedication and loyalty. (Fun fact: He appeared in every single episode of the sitcom.) But Norm was more than a regular beer drinker; he represented the ideal type of customer for [...] Read More... The post INFOGRAPHIC: The Composition of a Loyal Customer in 2017 appeared first on Dex Media. …

    Dex Media- 15 readers -
  • Why customer-centric marketing is the only way to go

    … organisation’s values and service delivery. From a marketing standpoint, to be customer centric means to prioritise a customer’s specific needs, to observe customers with objectivity to understand these needs, and to develop product and service offerings to deliver on these needs. This is nothing new. However, I’d like to take this broad understanding…

    Lush Digitalin Content- 18 readers -
  • Personalizing the Customer Experience – 4 Ways to Make a Better Impression

    … are personalized as well. If it makes sense for your business, your website should recognize individuals by name (through their logins) at the very least. If customers can book a service through your website, ensure you’re remembering their prior purchases so you can speed up the buying process by recommending these services again. Send the right offers…

    Dex Media- 22 readers -
  • Meet Jane.

    … Meet Jane. She’s like many local business owners who decided to trade the multiple software solutions for our all-in-one business management tool – DexHub. Jane’s also really good at math. Here’s what she figured: 14 platforms she could use to get customers, retain customers and grow = $1,072/mo. A single solution to do it all [...] Read More... The post Meet Jane. appeared first on Dex Media. …

    Dex Media- 15 readers -
  • How to Respond to Negative Feedback on Twitter

    … handle to provide customer support and transform negative feedback into a positive experience. We’ll show you how you can analyze, respond to, and resolve negative tweets and reviews on Twitter in three easy steps. 1. Analyze Seeing a negative tweet — especially one that you feel is unwarranted — can be frustrating. Realize that you can’t take…

    Constant Contactin Social How To's- 18 readers -
  • How To Handle Poor Customer Service

    … Many nights I stay up wondering why so many customers/potential customers seem to come in with a “chip on their shoulder” and what we can do to help restore their confidence. It seems that so many come in with the mindset that web hosting support is going to be subpar so their attitude from the […] The post How To Handle Poor Customer Service appeared first on Startup Hero. …

    Ryan Gray/ IMGRIND- 11 readers -
  • Six steps to a stronger online brand

    … is Google Alerts. Setting it up is easy and free, and the tool sends you the alerts the moment they come up on the search engine, allowing you to quickly handle any problems that might have happened. Here is how to set it up: Sign into your Google account and go to the Google Alerts page. Enter your search query, which is the keyword you wish…

    Ann Smarty/ Search Engine Watchin Paid Search Display- 34 readers -
  • When to Ban Social Media Trolls and Prevent Harassment

    … should you do if you or your brand account on Twitter, Facebook or another social media platform faces targeted harassment? Brands should carefully consider whether they decide to block users from interacting with them or ban them on Facebook based on their social media posts. Comments to their brand pages on Facebook or Instagram should…

    AllFacebookin Social Facebook Twitter- 38 readers -
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