Customer Service

  • Is Brand Loyalty Really Dead? Or is Customer Loyalty?

    … of a loyal customer. Year after year, I help businesses drive more leads and acquisition to their products and services. When they ask me what they could be doing better, I almost always begin asking them about their retention and loyalty programs. It’s insane to me that companies will spend hundreds or thousands of dollars to get a customer…

    Douglas Karr/ Marketing Technology Blog- 14 readers -
  • 6 Keys to Customer Service Success Using Social Media

    … We shared statistics on the growth of customer service using social media, and this infographic takes it a bit further, providing 6 distinct keys for your company to incorporate to ensure success. Lousy customer service can derail your marketing, so its essential for marketers to monitor sentiment and response time via social media. In one JD…

    Douglas Karr/ Marketing Technology Blogin Social- 21 readers -
  • Don’t Underestimate The Impact of a Brick and Mortar Store

    …, and illustrates the statistics and how retail stores are adapting with improved customer service, customer experience, mobile technology, mixed reality, and store ambience. You may already see the transformation happening, where stores look much more like showrooms than storerooms. Download a Sponsored Marketing Whitepaper: Empyr's CPR Platform Generates…

    Douglas Karr/ Marketing Technology Blog- 14 readers -
  • How to Handle Customer Queries during Seasonal Rush

    … Holiday seasons bring in mixed feelings of delight and worry for customer support managers. On one hand, they have an opportunity to pump up the sales numbers whereas on the other hand, they also need to pull their socks up for managing customer concerns that may pour one after the other. After all, convincing agents to work who are already…

    Relevance- 21 readers -
  • Social Media Customer Service

    … the full infographic from WebsiteBuilders: Download a Sponsored Marketing Whitepaper: Monthly Social Media Administrative Tasks to Adopt Great Social Media Marketing is a mix of many distinctly different things. Download Now Download a Sponsored Marketing Whitepaper: Monthly Social Media Administrative Tasks to Adopt Great Social Media Marketing is a mix of many distinctly different things. Download Now © 2017 DK New Media. All Rights Reserved. Visit and Subscribe to MarTech today! …

    Douglas Karr/ Marketing Technology Blog- 20 readers -
  • Please Don’t Respond to a Social Media Request This Way

    … wasn’t sure which ones were nearby. The result wasn’t too impressive… with a cigar shop 432 miles away listed as “around me”. So, I did what any good customer would do. I took a screenshot and shared it with Waze. .@waze you really think I should drive 432 miles for a cigar? I don’t think that’s “around me”. pic.twitter.com/lLB8pukoQm — Douglas…

    Douglas Karr/ Marketing Technology Blogin Social- 13 readers -
  • Building a marketing strategy? Start with empathy.

    … addresses the role of empathy and communication, turning to both academic studies and his own experiences as a professional actor. The book proposes that the basis for all effective communication is empathy. I couldn’t agree more, especially at that airport moment. How could the customer service representative for the airline not realize…

    {grow}- 12 readers -
  • Know Everything You Have to About User Retention

    …” is how well a company keeps its paying users over a specified period of time. Successful user retention involves giving people more than what they want. Source: Redbytes Michael LeBoeuf has said, “Every company’s greatest assets are its customers, because without customers there is no company.” The customers need to keep coming back…

    Growmapin EMail- 12 readers -
  • 9 Surprising Ways a CRM Can Help Your Small Business

    … Hang on to your seats, folks, and take in these startling statistics on customer loyalty, pulled together by our friends at Access. 78% of consumers report they are retracting loyalty at a faster pace than three years ago. 75% of businesses believe they are customer-centric, and just 30% of consumers agree. 43% of U.S. consumers spend more [...] Read More... The post 9 Surprising Ways a CRM Can Help Your Small Business appeared first on Dex Media. …

    Dex Media- 20 readers -
  • Call Management, Tracking and Forwarding and What It Means for Your Business

    … You’d think we would have mastered answering the telephone by now. Are you one of the businesses that’s been putting 86% of consumers on hold when they contact you? Local businesses spend a lot of time and money generating phone calls. So if your phone’s ringing off the hook, it’s money well spent, right? Not [...] Read More... The post Call Management, Tracking and Forwarding and What It Means for Your Business appeared first on Dex Media. …

    Dex Media- 16 readers -
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