Customer Service

  • Building a marketing strategy? Start with empathy.

    … addresses the role of empathy and communication, turning to both academic studies and his own experiences as a professional actor. The book proposes that the basis for all effective communication is empathy. I couldn’t agree more, especially at that airport moment. How could the customer service representative for the airline not realize…

    {grow}- 11 readers -
  • 9 Surprising Ways a CRM Can Help Your Small Business

    … Hang on to your seats, folks, and take in these startling statistics on customer loyalty, pulled together by our friends at Access. 78% of consumers report they are retracting loyalty at a faster pace than three years ago. 75% of businesses believe they are customer-centric, and just 30% of consumers agree. 43% of U.S. consumers spend more [...] Read More... The post 9 Surprising Ways a CRM Can Help Your Small Business appeared first on Dex Media. …

    Dex Media- 19 readers -
  • Call Management, Tracking and Forwarding and What It Means for Your Business

    … You’d think we would have mastered answering the telephone by now. Are you one of the businesses that’s been putting 86% of consumers on hold when they contact you? Local businesses spend a lot of time and money generating phone calls. So if your phone’s ringing off the hook, it’s money well spent, right? Not [...] Read More... The post Call…

    Dex Media- 16 readers -
  • How not to treat your customers, courtesy of Photobucket

    … All businesses want to make money. That’s the entire point of a business. The main thing businesses need to make money is customers. Apparently no one told that to Photobucket. Photobucket is a photo sharing website and service that has been around since 2003. A great number of their users used the service in order to post photos of the items…

    Greg's Cornerin How To's- 13 readers -
  • How to Implement a Knowledge Base Solution

    … of a Kbase solution called ServiceDesk Plus recently produced this infographic – How to Build an Effective Helpdesk Knowledge Base that provides six key steps in implementing an effective knowledge base strategy in your organization: Keep your KBase up-to-date by nominating a knowledge base manager who owns the entire lifecycle of Kbase articles…

    Douglas Karr/ Marketing Technology Blogin How To's- 21 readers -
  • Sprout Social Develops Bot Builder for Automated Conversational Workflows

    … Sprout Social Develops Bot Builder for Automated Conversational Workflows June 27, 2017 by Meagan Freeman Leave a Comment Last year, there were an estimated 34,000 chatbots in existence–most in response to a growing need for automated assistance in customer care. As chatbots evolve to better support business’ needs, Sprout Social…

    The Blog Herald- 24 readers -
  • The most effective ways to respond to negative reviews

    … Customer reviews are one of the most important pieces of your marketing campaign, and research has indicated they may have significant impact on your ranking in search. In fact, 84% of consumers trust an online review as much as they would a personal referral. However, not all reviews are positive. At some point throughout the history of your…

    Amanda Disilvestro/ Search Engine Watch- 23 readers -
  • Customer success: 3 Off-beat tools for small businesses

    … as a solopreneur. I hope that by reading them, you don’t have to learn them the hard way! First, what is customer success? Customer success is a retention-based customer service policy. The goal is not only to leave the customer happy, but also to ensure that they know how to utilize your product fully, that they’re enjoying use of your product…

    {grow}- 16 readers -
  • INFOGRAPHIC: The Composition of a Loyal Customer in 2017

    … “Nooooorm!” If you ever watched the show Cheers, everybody knew his name. That’s because Norm’s character frequented the same bar every night with unwavering dedication and loyalty. (Fun fact: He appeared in every single episode of the sitcom.) But Norm was more than a regular beer drinker; he represented the ideal type of customer for [...] Read…

    Dex Media- 19 readers -
  • Why customer-centric marketing is the only way to go

    … rather than the satisfaction to be created, is nothing of the sort. If you’d like to work with a content agency that is not afraid to say ‘no’ to you, why not contact Lush? We use our best talents in content strategy and creation to help businesses of all shapes and sizes. The post Why customer-centric marketing is the only way to go appeared first on Lush Digital Media. …

    Lush Digitalin Content- 18 readers -
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