Customer Service Experience

  • 4 Steps to Implementing a Social CRM Strategy

    … Are you using social media to improve your customer service? Is your current Customer Relationship Management process inefficient? A fine-tuned social customer service strategy increases customer engagement. In this article I’ll share four easy steps for developing a social CRM strategy. Why a Social Media CRM Strategy? Just about everybody…

    Marcela De Vivo/ Social Media Examiner- 18 readers -
  • How to Deliver Outstanding Customer Service With Social Media

    … in a position to maintain relationships and earn a customer for life. What do you think? How do you use social media for positive customer service? Have you ever used social media to get a company’s attention? I would love to hear your thoughts in the comments below. Tweet Tags: customer experience, customer relationship, customer response, customer service, customer service experience, customer service strategy, customer service tip, rebekah radice, social media customer service, social media tactic …

    Rebekah Radice/ Social Media Examinerin Social- 19 readers -