Customer Service Fails

  • 55% of Customers Can’t Remember Having a Successful Experience [Infographic]

    … all stages of the buying process. one-in-five failures happened pre-purchase, one-in-three happened post-sale. Unfortunately, 17 percent of customer experience fails occurred at the first point of engagement with the brand; six percent of repeat customers reported major experience failures. Most of these failures were service and process related…

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