Customer Service Metrics

  • 6 Key Performance Metrics for Customer Satisfaction

    … it, you’ve got some work to do. Perhaps you need more screenshots or recordings to help them. You may even want to monitor chat support requests on article pages or apply call tracking software with different numbers to call so you can monitor article performance. Time to Resolution – Helpdesk software and CRM both allow you to track support…

    Douglas Karr/ Marketing Technology Blog- 14 readers -
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