Customer-Service Representatives

  • How to Increase Social Data Value: Add Context Over Time

    … Social media is every marketer’s not-so-secret weapon. Acting as a direct link between brands and consumers, social platforms offer marketers the chance to learn the factors driving customers’ habits, preferences and buying decisions. Customer-service representatives can respond to claims made on social media in real-time, while executives…

    AllTwitterin Social How To's- 24 readers -
  • Study: Facebook Posts to Brands’ Pages Fall on Deaf Ears

    … By David Cohen on Jun. 16, 2015 - 2:30 PM A total of 87 percent of posts to brands’ Facebook pages were never answered at all, according to a recent study by social analytics and reporting firm Locowise. Locowise studied more than 900 pages with nearly 300 million likes throughout the month of May, and it found that: 51 percent of pages…

    David Cohen/ AllTwitterin Social Facebook- 11 readers -
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