Customer Service Statistics

  • Poor Customer Service is Hurting Your Marketing ROI

    … both phone, email, live chat, forums, click-to-call support and even social media. They detail the 11 Ways Bad Customer Service is Burning Your Bottom Line in their post: Inaccessibility – businesses need to be reachable and responsive across all channels. Speed – nothing frustrates a consumer like waiting for assistance. Knowledge – service…

    Douglas Karr/ Marketing Technology Blog- 18 readers -
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