Customer Service Strategy

  • 4 Steps to Implementing a Social CRM Strategy

    … or publicly compensating those with negative comments may condition your customers to come to you with complaints and an expectation of a reward. Rather than publicly compensating a customer, do it privately, outside of social media. Offer to help resolve customer issues offline. #3: Choose Monitoring Software Once you’ve established where you’ll…

    Marcela De Vivo/ Social Media Examiner- 26 readers -
  • How to Deliver Outstanding Customer Service With Social Media

    … in a position to maintain relationships and earn a customer for life. What do you think? How do you use social media for positive customer service? Have you ever used social media to get a company’s attention? I would love to hear your thoughts in the comments below. Tweet Tags: customer experience, customer relationship, customer response, customer service, customer service experience, customer service strategy, customer service tip, rebekah radice, social media customer service, social media tactic …

    Rebekah Radice/ Social Media Examinerin Social- 25 readers -