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Are your customers leaving negative comments on social media? Do you need a plan to handle customer complaints? Responding quickly and appropriately to negative social comments can help you increase customer loyalty and retention. In this article you’ll find out how to deal with negative comments on social media. Discover how to handle customer complaints on social media.
…% of marketers use Facebook to publicly answer customer service questions. However, 69% of those who publicly answer questions say it’s effective. Think beyond Twitter and consider using Facebook as a customer service tool. Many top brands such as KLM, T-Mobile and Straight Talk use Facebook to respond to and resolve customers’ questions and problems…