Customer Service Tool

  • How to Handle Customer Complaints Via Social Media

    … included your account name in their updates. Agora Pulse is another CRM (customer relationship management) tool that allows you to track when people have commented on your social channels, including Facebook, Twitter and Instagram. When you receive a notification about a comment, you can respond directly within the app and mark the comment…

    Social Media Examinerin Social How To's- 15 readers -
  • 3 Underused Social Marketing Tactics That Build Relationships: New Research

    … you. Continue to listen and learn more about what clicks with your audience. What do you think? Have you tried any of these underused social marketing tactics? How have you built a high-quality audience? Please share your thoughts in the comment box below. Tweet Tags: content research, customer service tool, facebook research, list building, patricia redsicker, social marketing tactic, social media research, social media tactic, twitter research …

    Patricia Redsicker/ Social Media Examiner- 21 readers -
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