Customer Service Tool

  • How to Handle Customer Complaints Via Social Media

    …. In fact, when you don’t have the answer, referring your customers to an external resource or even another company’s product or service is actually a good thing. Rather than reduce trust, this actually increases it. Your customers will appreciate that you’ve gone the extra mile to help solve their problem. For example, a Gaylord Opryland hotel customer…

    Social Media Examinerin Social How To's- 19 readers -
  • 3 Underused Social Marketing Tactics That Build Relationships: New Research

    … you. Continue to listen and learn more about what clicks with your audience. What do you think? Have you tried any of these underused social marketing tactics? How have you built a high-quality audience? Please share your thoughts in the comment box below. Tweet Tags: content research, customer service tool, facebook research, list building, patricia redsicker, social marketing tactic, social media research, social media tactic, twitter research …

    Patricia Redsicker/ Social Media Examiner- 30 readers -