Customer Support

    • 7 Free Resources to Get Better Email Marketing Results

      If you work for a small business, “marketer” is just one of the many hats you wear on a daily basis. You’re busy. And it’s tough to keep up with the latest marketing tips, tools, and best practices. Where can you go when you need marketing help or advice? At Constant Contact, we have multiple teams dedicated to providing quality education and support to help you be a better marketer.

      Miranda Paquet/ Constant Contactin EMail- 14 readers -
  • 20 Tips to Drive E-Commerce Conversions this Holiday Season

    … This! 17 Additional Holiday Ecommerce Conversion Tips Promote your offers on peak holiday purchase dates – including Thanksgiving Day, Black Friday, Cyber Monday, Green Monday, and Free Shipping Day. Upsell and cross-sell to increase average order value – consider offers like free shipping with your purchase, bundle products, provide limited time…

    Douglas Karr/ Marketing Technology Blog- 22 readers -
  • Twitter Debuts New Customer-Support Features for Brands

    … Social media users who are dissatisfied with customer support from brands often cite lack of response, and Twitter Thursday introduced two features to help businesses combat that perception. Businesses on Twitter can now indicate that they provide support via the social network, and those that do so will enable “provides support” details…

    David Cohen/ AllFacebookin Social Twitter- 16 readers -
  • 6 Key Performance Metrics for Customer Satisfaction

    … them to solve the problem without the need for escalation. Once you get these metrics in place, you can advance your sophistication by monitoring your customer loyalty using a combination of your customer satisfaction score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). Customer satisfaction is one of the toughest, most…

    Douglas Karr/ Marketing Technology Blog- 31 readers -
  • Brands Are Still Too Reliant on Engagement Metrics (Report)

    … in their understanding of how to leverage social media channels. However, 63 percent of businesses using social teams use them for marketing, 16 percent for communications, 5 percent within public relations departments and only 1 percent dedicate social media resources to customer support. Unfortunately, social customer service is definitely…

    AllTwitterin Social Facebook Twitter YouTube- 14 readers -
  • Don’t fall for fake customer support numbers

    … Don’t fall for fake customer support numbers Having problems with your Facebook account? How about your GMail or Office 365? Surely giant corporations like Facebook, Google and Microsoft have customer service numbers that you can call. Actually, they don’t. Gone are the days when you could call just about any company up on the phone to try…

    Greg's Cornerin Facebook- 13 readers -
  • Social Media’s Marked Effect on Customer Experience

    … When businesses first ventured into the world of social media, it was used as a platform to market their product and increase sales. In the last few years, however, social media has morphed into the favored medium of the online community — a place to interact with the brands they admire, and more importantly, seek help when they have issues…

    Marketing Technology Blog- 23 readers -
  • Helpshift: 20% of Users Seek Help in Apps They Use

    … of these users actually filed a support ticket after using a ‘specific self-service FAQ’ available within an app. In total, Helpshift estimated 95 percent of mobile apps lack an in-app channel for customers to receive support when they need it. In a statement, Abinash Tripathy, CEO and co-founder at Helpshift, commented: This data proves the value…

    AllTwitter- 17 readers -
  • 5 Awesome Tools To Skyrocket Your Ecommerce Conversions

    … as a result of the marketing, analytics, and SEO tools that come as a part of the package. This all-in-one ecommerce website builder provides almost everything you need to efficiently manage your business and satisfy your customers, including an easy-to-use shopping cart with tools to help you track sales and manage inventory. In addition, their SEO…

    Yoav Vilner/ The Daily Egg- 17 readers -
  • A Complete Checklist for Social Media Managers (Infographic)

    … not be seeing. Create conversations with brand advocates: Most brands out there have outspoken fans that they can rely on to provide some solid word-of-mouth marketing and brand advocacy. Think through some of the folks who frequently mention your brand positively, or those who share your content, and engage with them in order to bolster…

    Inside Facebookin Social Facebook Twitter- 49 readers -
  • 6 Reasons Transparency Can Engage More Readers

    …, and search engines, the level of transparency that people are expecting, both as employees and clients, has never been higher. Although this can be a challenge, it’s also something that company’s can utilize to help them to truly connect with their customers like never before. While the exact level of transparency that a company chooses depends…

    GetResponse Blogin EMail- 9 readers -
  • 7 Roadblocks to Digital Marketing Transformation

    … create exceptional customer experiences, along with transparency, agility, and accountability at all levels. Unfortunately, many marketing leaders struggle to win and maintain internal support for digital marketing transformation. Obstacles to Evolution Let’s take a look at some of the most common obstacles marketers face. All challenges can…

    Convince and Convert- 12 readers -
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