Customer Support

  • 20 Tips to Drive E-Commerce Conversions this Holiday Season

    … – explore different ways of pitching your discounts. Should you do 50% off, $25 off, or buy one get one free? Provide quality customer support – real-time customer support via live chat, social media, or phone can help overcome barriers to purchasing on your website. Make gift cards easy to purchase – when a visitor doesn’t have the perfect gift…

    Douglas Karr/ Marketing Technology Blog- 18 readers -
  • Twitter Debuts New Customer-Support Features for Brands

    … Social media users who are dissatisfied with customer support from brands often cite lack of response, and Twitter Thursday introduced two features to help businesses combat that perception. Businesses on Twitter can now indicate that they provide support via the social network, and those that do so will enable “provides support” details…

    David Cohen/ AllFacebookin Social Twitter- 15 readers -
  • 6 Key Performance Metrics for Customer Satisfaction

    … was some very angry customers who had to repeatedly call back in order to find a resolution. If you are going to monitor your customer satisfaction with regard to customer service and customer support, here are 6 key performance metrics you should begin measuring now: Hold Time – The amount of time customers spend on hold. Your customer service…

    Douglas Karr/ Marketing Technology Blog- 27 readers -
  • Brands Are Still Too Reliant on Engagement Metrics (Report)

    … in their understanding of how to leverage social media channels. However, 63 percent of businesses using social teams use them for marketing, 16 percent for communications, 5 percent within public relations departments and only 1 percent dedicate social media resources to customer support. Unfortunately, social customer service is definitely…

    AllTwitterin Social Facebook Twitter YouTube- 12 readers -
  • Don’t fall for fake customer support numbers

    … of choice looking for these numbers you would definitely find some. However in many instances they are not legitimate numbers. Instead they are scam artists posing as these companies in order to take something valuable from you. They could be trying to access your GMail or Facebook accounts in order to steal personal information or they could be falsely charging you money to ‘fix’ whatever issue it is that you have. For the record, Geebo is very approachable and you can even Tweet at our CEO. Related …

    Greg's Cornerin Facebook- 12 readers -
  • Social Media’s Marked Effect on Customer Experience

    …. A Larger Reach In the days before social media, consumers might share negative buying experiences with a few family members, close friends, and coworkers. For companies, this was a manageable number to deal with. However, with the advent of Facebook and Twitter, angry consumers have a seemingly infinite number of people to regale with tales of horrid…

    Marketing Technology Blog- 18 readers -
  • Helpshift: 20% of Users Seek Help in Apps They Use

    … of in-app customer support. Just as other technology is evolving, so too is CRM and customer support. We must tailor our support to our customers’ needs and meet them in the channel they prefer which is in-app, so that brands can engage and retain mobile customers. Readers: Do you wish more apps offered in-app support? …

    AllTwitter- 13 readers -
  • 5 Awesome Tools To Skyrocket Your Ecommerce Conversions

    … with possible solutions to the problem. This doesn’t only include store downtime, slow performance and missing site elements are also detected. Think of it as a patrol force roaming your store and constantly checking to make sure all is well. nanorep The two most dreaded words in the shopping experience could easily be “customer support.” Horror…

    Yoav Vilner/ The Daily Egg- 13 readers -
  • How to Cultivate Loyal Customers With Social Media

    … your fans. Companies can also send fans a surprise on special occasions, such as after their first purchase, the one-year anniversary of their first purchase, their birthday or on seasonal holidays. Surprises are a great way to build word-of-mouth marketing. They also encourage brand advocacy, because fans who get a treat are likely to share…

    Social Media Examinerin Social How To's- 29 readers -
  • A Complete Checklist for Social Media Managers (Infographic)

    … messages: Social media is quickly turning into one of the most popular channels for customer support, so it’s key to engage with the customers who are proactively reaching out to your brand. These days, ignoring customers on social media is similar to ignoring the phone ringing when they call your help centers. Monitor and respond to brand mentions…

    Inside Facebookin Social Facebook Twitter- 47 readers -
  • 6 Reasons Transparency Can Engage More Readers

    …, and search engines, the level of transparency that people are expecting, both as employees and clients, has never been higher. Although this can be a challenge, it’s also something that company’s can utilize to help them to truly connect with their customers like never before. While the exact level of transparency that a company chooses depends…

    GetResponse Blogin EMail- 8 readers -
  • 7 Roadblocks to Digital Marketing Transformation

    … create exceptional customer experiences, along with transparency, agility, and accountability at all levels. Unfortunately, many marketing leaders struggle to win and maintain internal support for digital marketing transformation. Obstacles to Evolution Let’s take a look at some of the most common obstacles marketers face. All challenges can…

    Convince and Convert- 12 readers -
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