Customer Support

  • How to Implement a Knowledge Base Solution

    … This afternoon I was assisting a client who added a certificate for SSL and retired their www from their URL. In order to properly redirect traffic, we needed to write a rule for Apache in an .htaccess file. We have a number of Apache experts that I could have contacted for the solution, but instead, I just searched a few knowledge bases online…

    Douglas Karr/ Marketing Technology Blogin How To's- 21 readers -
  • 7 Free Resources to Get Better Email Marketing Results

    … If you work for a small business, “marketer” is just one of the many hats you wear on a daily basis. You’re busy. And it’s tough to keep up with the latest marketing tips, tools, and best practices. Where can you go when you need marketing help or advice? At Constant Contact, we have multiple teams dedicated to providing quality education…

    Miranda Paquet/ Constant Contactin EMail- 24 readers -
  • 20 Tips to Drive E-Commerce Conversions this Holiday Season

    … – explore different ways of pitching your discounts. Should you do 50% off, $25 off, or buy one get one free? Provide quality customer support – real-time customer support via live chat, social media, or phone can help overcome barriers to purchasing on your website. Make gift cards easy to purchase – when a visitor doesn’t have the perfect gift…

    Douglas Karr/ Marketing Technology Blog- 26 readers -
  • Twitter Debuts New Customer-Support Features for Brands

    … Social media users who are dissatisfied with customer support from brands often cite lack of response, and Twitter Thursday introduced two features to help businesses combat that perception. Businesses on Twitter can now indicate that they provide support via the social network, and those that do so will enable “provides support” details…

    David Cohen/ AllFacebookin Social Twitter- 17 readers -
  • 6 Key Performance Metrics for Customer Satisfaction

    … was some very angry customers who had to repeatedly call back in order to find a resolution. If you are going to monitor your customer satisfaction with regard to customer service and customer support, here are 6 key performance metrics you should begin measuring now: Hold Time – The amount of time customers spend on hold. Your customer service…

    Douglas Karr/ Marketing Technology Blog- 35 readers -
  • Brands Are Still Too Reliant on Engagement Metrics (Report)

    … resources, according to the survey results, probably because businesses still struggle to understand and quantify the value of social media activities. 56 percent of marketers still rely on engagement metrics for indications of success, while only 20.7 percent focused on conversions, which are the better gauge of return on investment. 61 percent…

    AllTwitterin Social Facebook Twitter YouTube- 16 readers -
  • Don’t fall for fake customer support numbers

    … Don’t fall for fake customer support numbers Having problems with your Facebook account? How about your GMail or Office 365? Surely giant corporations like Facebook, Google and Microsoft have customer service numbers that you can call. Actually, they don’t. Gone are the days when you could call just about any company up on the phone to try…

    Greg's Cornerin Facebook- 14 readers -
  • Social Media’s Marked Effect on Customer Experience

    … up spending 20% to 40% more with the company Tweet This!. (Bain & Company) 85% of fans of brands on Facebook recommend those brands to others. (Syncapse) [tweetthis hashtag="socialmedia marketing"]Consumers are 71% more likely to make a purchase based on social media referrals Tweet This! (Hubspot) Your customers have more reach…

    Marketing Technology Blog- 26 readers -
  • Helpshift: 20% of Users Seek Help in Apps They Use

    … Helpshift, a customer support platform for mobile, polled 1.3 billion mobile devices over a six-month period, and discovered during that time, 20 percent of consumers actively sought help in an app they were using. Helpshift determined 284 million users searched for in-app support during the six-month time period, but only seven percent…

    AllTwitter- 21 readers -
  • 5 Awesome Tools To Skyrocket Your Ecommerce Conversions

    … as a result of the marketing, analytics, and SEO tools that come as a part of the package. This all-in-one ecommerce website builder provides almost everything you need to efficiently manage your business and satisfy your customers, including an easy-to-use shopping cart with tools to help you track sales and manage inventory. In addition, their SEO…

    Yoav Vilner/ The Daily Egg- 19 readers -
  • How to Cultivate Loyal Customers With Social Media

    … confidence, and in turn, loyalty. #6: Follow Up With Fans Many companies offer great customer support on social media. They respond to comments in a timely manner and ensure all customer questions have been answered. However, this is only half of the equation. To build long-term relationships with your fans, follow up. Ask your fans how they’re doing…

    Social Media Examinerin Social How To's- 34 readers -
  • A Complete Checklist for Social Media Managers (Infographic)

    …. Something like Social Media Club Chicago a great place to go to learn new tips and strategies. Detox from social media: Social media is constantly moving, and it can get to be a bit overwhelming to have to constantly move with it. Once a month, you should take some time for yourself, which includes spending some time away from social media…

    Inside Facebookin Social Facebook Twitter- 54 readers -
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