Customer Support

  • Twitter Debuts New Customer-Support Features for Brands

    … than 60 percent of the time. Many brands have told us that this is about five to 10 times the average response rate they get for other feedback surveys. Early use has also shown that customers who are sent a direct message link follow through to actually send a message roughly 30 percent more often than those who are asked to direct message via text only. Readers: What do you think of Twitter’s new customer-service features? …

    David Cohen/ AllFacebookin Social Twitter- 13 readers -
  • 6 Key Performance Metrics for Customer Satisfaction

    … it, you’ve got some work to do. Perhaps you need more screenshots or recordings to help them. You may even want to monitor chat support requests on article pages or apply call tracking software with different numbers to call so you can monitor article performance. Time to Resolution – Helpdesk software and CRM both allow you to track support…

    Douglas Karr/ Marketing Technology Blog- 14 readers -
  • Brands Are Still Too Reliant on Engagement Metrics (Report)

    … of marketers surveyed reported that measuring ROI was their main challenge, 38 percent cited securing budgets and resources and 33 percent cited tying social efforts to business goals. Less than 10 percent reported that they are able to quantify social driven revenue. Without sufficient budgets, many find solving these problems is also problematic. 42…

    AllTwitterin Social Facebook Twitter YouTube- 12 readers -
  • Don’t fall for fake customer support numbers

    … Don’t fall for fake customer support numbers Having problems with your Facebook account? How about your GMail or Office 365? Surely giant corporations like Facebook, Google and Microsoft have customer service numbers that you can call. Actually, they don’t. Gone are the days when you could call just about any company up on the phone to try…

    Greg's Cornerin Facebook- 9 readers -
  • Social Media’s Marked Effect on Customer Experience

    … customer service and shoddy products. The statistics surrounding this new phenomenon are nothing to sneeze at: 45% of consumers share bad customer service experiences via social media Tweet This! (Dimensional Research ) 71% of consumers who experience a quick and effective brand response on social media are likely to recommend that brand…

    Marketing Technology Blog- 18 readers -
  • Helpshift: 20% of Users Seek Help in Apps They Use

    … Helpshift, a customer support platform for mobile, polled 1.3 billion mobile devices over a six-month period, and discovered during that time, 20 percent of consumers actively sought help in an app they were using. Helpshift determined 284 million users searched for in-app support during the six-month time period, but only seven percent…

    AllTwitter- 13 readers -
  • 5 Awesome Tools To Skyrocket Your Ecommerce Conversions

    … with possible solutions to the problem. This doesn’t only include store downtime, slow performance and missing site elements are also detected. Think of it as a patrol force roaming your store and constantly checking to make sure all is well. nanorep The two most dreaded words in the shopping experience could easily be “customer support.” Horror…

    Yoav Vilner/ The Daily Egg- 9 readers -
  • How to Cultivate Loyal Customers With Social Media

    … way to maintain the trust of your community is to keep your promises. If you tell fans you’ll respond to their messages by 2pm, then make sure you respond no later than 2pm. If your promotion ends on December 10, keep the promotion going until that date. If you do make a mistake or end up with a social media crisis, the first thing you should do…

    Social Media Examinerin Social How To's- 26 readers -
  • A Complete Checklist for Social Media Managers (Infographic)

    …. Something like Social Media Club Chicago a great place to go to learn new tips and strategies. Detox from social media: Social media is constantly moving, and it can get to be a bit overwhelming to have to constantly move with it. Once a month, you should take some time for yourself, which includes spending some time away from social media…

    Inside Facebookin Social Facebook Twitter- 42 readers -
  • 6 Reasons Transparency Can Engage More Readers

    …, and search engines, the level of transparency that people are expecting, both as employees and clients, has never been higher. Although this can be a challenge, it’s also something that company’s can utilize to help them to truly connect with their customers like never before. While the exact level of transparency that a company chooses depends…

    GetResponse Blogin EMail- 7 readers -
  • 7 Roadblocks to Digital Marketing Transformation

    … create exceptional customer experiences, along with transparency, agility, and accountability at all levels. Unfortunately, many marketing leaders struggle to win and maintain internal support for digital marketing transformation. Obstacles to Evolution Let’s take a look at some of the most common obstacles marketers face. All challenges can…

    Convince and Convert- 11 readers -
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