Customer Support

  • 20 Tips to Drive E-Commerce Conversions this Holiday Season

    … The clock is ticking, but it’s not too late for e-commerce providers to tune up their sites to drive more conversions. This infographic from the conversion optimization experts at the good lays out 17 solid optimization tips that you should be implementing immediately if you hope to capitalize on holiday purchase traffic this season. There…

    Douglas Karr/ Marketing Technology Blog- 15 readers -
  • Twitter Debuts New Customer-Support Features for Brands

    … Social media users who are dissatisfied with customer support from brands often cite lack of response, and Twitter Thursday introduced two features to help businesses combat that perception. Businesses on Twitter can now indicate that they provide support via the social network, and those that do so will enable “provides support” details…

    David Cohen/ AllFacebookin Social Twitter- 14 readers -
  • 6 Key Performance Metrics for Customer Satisfaction

    … was some very angry customers who had to repeatedly call back in order to find a resolution. If you are going to monitor your customer satisfaction with regard to customer service and customer support, here are 6 key performance metrics you should begin measuring now: Hold Time – The amount of time customers spend on hold. Your customer service…

    Douglas Karr/ Marketing Technology Blog- 22 readers -
  • Brands Are Still Too Reliant on Engagement Metrics (Report)

    … in their understanding of how to leverage social media channels. However, 63 percent of businesses using social teams use them for marketing, 16 percent for communications, 5 percent within public relations departments and only 1 percent dedicate social media resources to customer support. Unfortunately, social customer service is definitely…

    AllTwitterin Social Facebook Twitter YouTube- 12 readers -
  • Don’t fall for fake customer support numbers

    … Don’t fall for fake customer support numbers Having problems with your Facebook account? How about your GMail or Office 365? Surely giant corporations like Facebook, Google and Microsoft have customer service numbers that you can call. Actually, they don’t. Gone are the days when you could call just about any company up on the phone to try…

    Greg's Cornerin Facebook- 10 readers -
  • Social Media’s Marked Effect on Customer Experience

    … and influence than ever before, and it’s in your company’s best interest to keep them happy by engaging with them on social media as quickly and often as possible. The Human Touch You can vastly improve customer experience by engaging in relationship building on your social media channels. Your customers often base buying decisions on emotion, rather…

    Marketing Technology Blog- 18 readers -
  • Helpshift: 20% of Users Seek Help in Apps They Use

    … Helpshift, a customer support platform for mobile, polled 1.3 billion mobile devices over a six-month period, and discovered during that time, 20 percent of consumers actively sought help in an app they were using. Helpshift determined 284 million users searched for in-app support during the six-month time period, but only seven percent…

    AllTwitter- 13 readers -
  • 5 Awesome Tools To Skyrocket Your Ecommerce Conversions

    … as a result of the marketing, analytics, and SEO tools that come as a part of the package. This all-in-one ecommerce website builder provides almost everything you need to efficiently manage your business and satisfy your customers, including an easy-to-use shopping cart with tools to help you track sales and manage inventory. In addition, their SEO…

    Yoav Vilner/ The Daily Egg- 11 readers -
  • How to Cultivate Loyal Customers With Social Media

    … confidence, and in turn, loyalty. #6: Follow Up With Fans Many companies offer great customer support on social media. They respond to comments in a timely manner and ensure all customer questions have been answered. However, this is only half of the equation. To build long-term relationships with your fans, follow up. Ask your fans how they’re doing…

    Social Media Examinerin Social How To's- 27 readers -
  • A Complete Checklist for Social Media Managers (Infographic)

    … not be seeing. Create conversations with brand advocates: Most brands out there have outspoken fans that they can rely on to provide some solid word-of-mouth marketing and brand advocacy. Think through some of the folks who frequently mention your brand positively, or those who share your content, and engage with them in order to bolster…

    Inside Facebookin Social Facebook Twitter- 47 readers -
  • 6 Reasons Transparency Can Engage More Readers

    …, and search engines, the level of transparency that people are expecting, both as employees and clients, has never been higher. Although this can be a challenge, it’s also something that company’s can utilize to help them to truly connect with their customers like never before. While the exact level of transparency that a company chooses depends…

    GetResponse Blogin EMail- 8 readers -
  • 7 Roadblocks to Digital Marketing Transformation

    … create exceptional customer experiences, along with transparency, agility, and accountability at all levels. Unfortunately, many marketing leaders struggle to win and maintain internal support for digital marketing transformation. Obstacles to Evolution Let’s take a look at some of the most common obstacles marketers face. All challenges can…

    Convince and Convert- 11 readers -
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