Customer Support Articles

  • 6 Key Performance Metrics for Customer Satisfaction

    … representatives do need to be efficient to keep the phones answered, but not to the detriment of the customer they’re speaking to! Hold time is a great indicator of whether or not you have enough representatives to assist your customers. Support Articles Read – Having a great self-service resource library is a must if you want to both help…

    Douglas Karr/ Marketing Technology Blog- 33 readers -