Cx Impact

  • Failed Customer Experiences Are Destroying Your Marketing

    … chance they could by word-of-mouth and that includes social media and other online publishing channels. Yikes… in a connected world, customer experience failures are impacting your marketing efforts. Bad news travels fast and these incidents could overshadow any good strategies you’re deploying online. Key findings in the infographic include…

    Douglas Karr/ Marketing Technology Blog- 8 readers -
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