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Despite all the hype around transformative technologies or the fact that consumers aren’t actually using any “fintech,” the dinosaurs of the financial world are changing from the inside out, putting the customer experience before their business — and design thinking is at the forefront of that. It’s optimistic, but also just a new way (for banks) of doing business.
… Before Akshay Kothari sold Pulse to LinkedIn for $90 million, he was a reserved electrical engineering grad student at Stanford University. On a whim, he signed up for the introductory Design Thinking Bootcamp at the university’s d.school with his friend and future business partner, computer science grad student Ankit Gupta. The school’s…