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  • It Pays to Provide Customer Service via Twitter (Report)

    … times more willingness to pay for monthly wireless plans than those that started with positive tweets. Aspect Research found that consumers perceive Twitter as “significantly less frustrating” than other customer-service channels , even preferring it slightly more than in-person interactions. Wayne Huang of Twitter’s research team added in a blog…

    David Cohen/ AllTwitterin Social Twitter- 10 readers -