Facebook: Messenger

  • Twitter now lets brands say when they’re available to respond to tweets

    Twitter is playing catch-up with Facebook once again when it comes to becoming brands’ favored social platform for customer service. Businesses’ Twitter profiles can now display the hours that a company is available to respond to people’s tweets — such as “24/7” or “4am-11pm” — and feature a button people can click to send it a direct message.

    Marketing Land- 18 readers -
  • Facebook’s DeepText has ‘near-human’ understanding of people’s posts

    …. For example, DeepText can be used with Facebook’s image-recognition technology to determine that if someone captions a photo of a baby with the text “Day 25” that most likely means the baby is 25 days old. And it can take use contextual data like information about a Facebook Page to filter the meaning of the posts on that page. As a result if the Pittsburgh…

    Marketing Landin Facebook- 10 readers -
  • Chatbots are poised to take over Facebook

    … are already improving their Facebook experience with chatbots. There are some concerns, however, that chatbots can diminish from the user experience with a spammy or annoying chatbot. Facebook is working to improve the user experience to ensure that chatbots do not detract from the enjoyment of the social network. Also coming: Messenger chatbot analytics…

    Marketing Landin Social- 16 readers -