Flok

  • 7 Retention Marketing Platforms for SMBs

    … and then uses it to generate marketing insights reports focused on engaging customers and recapturing lost revenue. Using customer profiles, merchants can learn what keeps their customers coming back and how their most loyal customers prefer to engage. They can then target those customers through email, text, and social media. 3. flok: Check…

    Stephanie Miles/ Street Fight- 11 readers -
  • flok Launches Chatbots to Bolster Customer Engagement for Local Businesses

    … loyalty and rewards. In the past, the company has leveraged beacon technology to help small businesses reach out to customers who have previously visited their stores. For example, a restaurant owner using flok might check in with her customers a couple of hours after they have left the restaurant to evaluate their experience and possibly encourage…

    Street Fight- 12 readers -
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … to learn more about their customers’ preferences and opinions. ListenPort also gives businesses a way to generate reports based on the data they collect and monitor reviews posted on social media. ListenPort offers a Basic plan for free. 2. flok: Send and receive chat messages with customers Although flok is primarily a customer loyalty…

    Stephanie Miles/ Street Fight- 11 readers -
  • 6 Ways Local Merchants Can Use Rewards to Bring in Holiday Shoppers

    … five tanning sessions, a gift bag, and a set of retail products for only $25. Many businesses can take advantage of packaging deals by combining products or services for one discounted price, as opposed to charging customers separately at a normal rate.” (Rebecca Weinberg, flok) 4. Offer discounts on follow-up visits. “During the holidays…

    Stephanie Miles/ Street Fight- 10 readers -
  • 5 Tools Local Merchants Can Use to Segment In-Store Visitors

    … 5 Tools Local Merchants Can Use to Segment In-Store Visitors November 5, 2015 by Stephanie Miles Leave a Comment Filed Under: Features Loyal customers are incredibly valuable to local merchants, and not just for the reasons you might expect. Repeat customers spend an average of 33 percent more on each trip than first-time visitors…

    Stephanie Miles/ Street Fight- 14 readers -