Flok

  • 7 Retention Marketing Platforms for SMBs

    … solution, OutboundEngine takes a full service approach and proactively nurtures the merchant’s customer list. OutboundEngine sends personalized messages and finds repeat business from a merchant’s network. 5. Belly: Sending automatic communication to lapsed customers Belly tackles retention through personalized rewards and automated win-back…

    Stephanie Miles/ Street Fight- 12 readers -
  • flok Launches Chatbots to Bolster Customer Engagement for Local Businesses

    … loyalty and rewards. In the past, the company has leveraged beacon technology to help small businesses reach out to customers who have previously visited their stores. For example, a restaurant owner using flok might check in with her customers a couple of hours after they have left the restaurant to evaluate their experience and possibly encourage…

    Street Fight- 14 readers -
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … questions or post complaints. These issues can then be addressed by the business owner, other customers, or even brand manufacturers. Because the content appears on the merchant’s website, it can be moderated and it also helps with search engine optimization. Businesses can contact Bazaarvoice for pricing details. 5. OwnerListens: Respond to negative…

    Stephanie Miles/ Street Fight- 11 readers -
  • How SMBs Can Use Data to Become More Efficient Marketers

    …% engagement, whereas push notification sent contextually by AI have 69% engagement.” (Ido Mart, flok) 4. Identifying sales trends on an hour-by-hour basis. “Hourly analytics reports can help small business owners identify which employees are making the most sales and which items are most popular at different hours of the day. Business owners can use these…

    Stephanie Miles/ Street Fightin Paid Search How To's- 8 readers -
  • 6 Ways Local Merchants Can Use Rewards to Bring in Holiday Shoppers

    … five tanning sessions, a gift bag, and a set of retail products for only $25. Many businesses can take advantage of packaging deals by combining products or services for one discounted price, as opposed to charging customers separately at a normal rate.” (Rebecca Weinberg, flok) 4. Offer discounts on follow-up visits. “During the holidays…

    Stephanie Miles/ Street Fight- 10 readers -
  • 5 Tools Local Merchants Can Use to Segment In-Store Visitors

    … 5 Tools Local Merchants Can Use to Segment In-Store Visitors November 5, 2015 by Stephanie Miles Leave a Comment Filed Under: Features Loyal customers are incredibly valuable to local merchants, and not just for the reasons you might expect. Repeat customers spend an average of 33 percent more on each trip than first-time visitors…

    Stephanie Miles/ Street Fight- 14 readers -
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