• 7 Retention Marketing Platforms for SMBs

    … media. Using the mobile chat feature, merchants can ask customers to rate their visits or check-in to say hello. A beacon solution is also available to businesses that would like to welcome customers who’ve arrived at their stores and track behaviors over time. 4. OutboundEngine: A do-it-for-you approach to nurturing relationships A marketing…

    Stephanie Miles/ Street Fight- 16 readers -
  • flok Launches Chatbots to Bolster Customer Engagement for Local Businesses

    … flok Launches Chatbots to Bolster Customer Engagement for Local Businesses July 26, 2016 by Joseph Zappa Leave a Comment Filed Under: News Launched just a couple months ago, customer engagement program flok has announced that its chatbot technology is now being leveraged by thousands of local businesses. flok’s main products center around…

    Street Fight- 16 readers -
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … to learn more about their customers’ preferences and opinions. ListenPort also gives businesses a way to generate reports based on the data they collect and monitor reviews posted on social media. ListenPort offers a Basic plan for free. 2. flok: Send and receive chat messages with customers Although flok is primarily a customer loyalty…

    Stephanie Miles/ Street Fight- 14 readers -
  • How SMBs Can Use Data to Become More Efficient Marketers

    …% engagement, whereas push notification sent contextually by AI have 69% engagement.” (Ido Mart, flok) 4. Identifying sales trends on an hour-by-hour basis. “Hourly analytics reports can help small business owners identify which employees are making the most sales and which items are most popular at different hours of the day. Business owners can use these…

    Stephanie Miles/ Street Fightin Paid Search How To's- 8 readers -
  • 6 Ways Local Merchants Can Use Rewards to Bring in Holiday Shoppers

    … Dubowec, Firefly Rewards) 3. Create holiday packages or bundles. “We know — and our merchants know — that the holidays are the biggest shopping time of the year, [and] package rewards tend to work well. For example, we have a few tanning salons that are bundling their services for a flat rate. For what normally would cost $60, they are offering…

    Stephanie Miles/ Street Fight- 13 readers -
  • 5 Tools Local Merchants Can Use to Segment In-Store Visitors

    … plan costs $19.90 per month. 3. Troglo: Learn about the behavior and purchasing patterns of repeat visitors. Troglo uses customer segmentation to increase the relevancy of the news, promotions, and messages that businesses send out. According to Troglo, 40 percent of daily café customers connect to free Wi-Fi. Merchants in a variety of industries…

    Stephanie Miles/ Street Fight- 20 readers -
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