Forbes Insights

  • 2017 Predictions for Mobile Marketing and Loyalty Trends

    … could use machine learning capabilities to understand customer product preferences based on historical purchases. From there, when a customer enters the store the next time, it can allow the brand to send a push notification at that specific moment with a relevant offer–allowing for a hyper-personalized customer journey. Omnichannel experiences…

    AllFacebookin Mobile- 34 readers -
  • Businesses Use Data to Improve Online Customer Service (Report)

    … Data has become a crucial factor for doing business online, and many see analytics as the path to better customer service. Personalization leads to higher conversion and engagement, but how does it impact the quality of customer service? Forbes Insights and SAS surveyed 357 senior executives worldwide, and their responses point to how…

    AllFacebook- 16 readers -
  • 3 B2B Customer-Vendor Disconnects You Can Fix

    … effective in driving their business. 80% of customers expect engagement and 73% of customers consider competitors post-purchase according to Forbes Insights. Although sellers aren’t focused on this content yet. This is another opportunity. Translation: Your sale doesn’t stop with the purchase and implementation. You need to be there for your…

    Heidi Cohen/ Heidi Cohenin Content- 28 readers -