Gert Wim Ter Haar

  • Will Facebook Messenger Chat Bots Replace Humans?

    … with that team, KLM relies on chat bots to help customers with basic tasks. Through Messenger, KLM customers can get updated flight information, as well as receive their boarding passes. Gert Wim ter Haar, KLM’s social media hub manager, said people used this service 115,000 times within the first month of launch. And no, Wim ter Haar does…

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