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Standard business hours no longer apply for consumers who’ve grown accustomed to shopping online. More and more consumers expect the small businesses in their own communities to be open when they’re ready to book appointments or ask questions, regardless of the time of day. According to a survey by ReachLocal, 23% of local business leads now come in after hours, and half of c ...
…, managers can thank customers who’ve “checked in” or posted about their businesses on social media. They can also respond to customer inquiries on popular review sites like Yelp. The company’s Basic plan costs $299 per month. 6. LivePerson: Messaging between consumers and businesses Although LivePerson is known as a live chat platform for websites…