• Your Twitter Chat May Feel Like Herding Cats, But It Doesn’t Have To

    … for the book, Collier launched a Twitter chat under the hashtag #CustServ. More than five years later, Collier still hosts the chat every week under that same hashtag. Each Tuesday at 9 p.m. ET, about 100 members of the online customer service community gather to discuss the industry with Collier. The weekly #CustServ Twitter chat runs so…

    Mason Lerner/ The Content Strategistin Social Content Twitter- 19 readers -
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