Helpdesk

  • Poor Customer Service is Hurting Your Marketing ROI

    … will not purchase from a company with negative reviews Tweet This!. To improve your customer service overally, JitBit recommends that companies improve the interaction between service employees and customers, provide better training to avoid incompetent staff, and provide a consistent experience across all customer service channels – that includes…

    Douglas Karr/ Marketing Technology Blog- 14 readers -
  • Segmenting Customers is Your Key to Business Growth In 2016

    … results, but it’s not tailored. The customers or prospects with huge followings warrant customized campaigns and promotional offers as their value on that channel is potentially massive. Social segmentation information can also be used to inform the helpdesk, CRM, and other marketing automation platforms about potentially valuable customers…

    Marketing Technology Blogin Social- 14 readers -
  • Groove: Helpdesk Ticketing for Support Teams

    … If you’re an inbound sales team, customer support team, or even an agency you recognize quickly how prospect and customer requests can get lost in the tidal wave of emails that each person receives online. There has to be a better means of collecting, assigning, and tracking all open requests to your company. That’s where help desk software…

    Douglas Karr/ Marketing Technology Blog- 22 readers -