• Poor Customer Service is Hurting Your Marketing ROI

    … Jitbit, a help desk platform, has produced this infographic with statistics that clearly paint the picture the impact of poor customer service on a business. Companies continue to treat poor customer service as they did years ago… when customers used to only complain to the business or to a small circle of friends. But that’s not the reality…

    Douglas Karr/ Marketing Technology Blog- 11 readers -
  • Segmenting Customers is Your Key to Business Growth In 2016

    … technology tool that is now available for insightful segmentation is the Audience Segmentation feature from SumAll, a provider of connected data analytics. This service utilizes data collected from more than 500,000 companies and more than one billion consumers. This massive database contains demographic data as well as the individual’s social media…

    Marketing Technology Blogin Social- 10 readers -
  • Groove: Helpdesk Ticketing for Support Teams

    … not enough, they provide integration with Zapier. Email – MailChimp, Campaign Monitor, and Constant Contact integrations. Slack – integration directly to your team communication platform. Groove is a pay-as-you-go system where you can add and remove customers from your account, paying $15 per user per month. Start Your 30-day Free Trial © 2015 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 12 readers -
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