Helpdesk

    • How to Implement a Knowledge Base Solution

      This afternoon I was assisting a client who added a certificate for SSL and retired their www from their URL. In order to properly redirect traffic, we needed to write a rule for Apache in an .htaccess file. We have a number of Apache experts that I could have contacted for the solution, but instead, I just searched a few knowledge bases online and found the appropriate solution.

      Douglas Karr/ Marketing Technology Blogin How To's- 19 readers -
  • Poor Customer Service is Hurting Your Marketing ROI

    … Jitbit, a help desk platform, has produced this infographic with statistics that clearly paint the picture the impact of poor customer service on a business. Companies continue to treat poor customer service as they did years ago… when customers used to only complain to the business or to a small circle of friends. But that’s not the reality…

    Douglas Karr/ Marketing Technology Blog- 20 readers -
  • Segmenting Customers is Your Key to Business Growth In 2016

    … results, but it’s not tailored. The customers or prospects with huge followings warrant customized campaigns and promotional offers as their value on that channel is potentially massive. Social segmentation information can also be used to inform the helpdesk, CRM, and other marketing automation platforms about potentially valuable customers…

    Marketing Technology Blogin Social- 17 readers -
  • Groove: Helpdesk Ticketing for Support Teams

    … profile next to any ticket. Live Chat – Two-step SnapEngage or Olark live chat integrations to keep your chats in Groove and support your customers in real-time. CRM – Link Groove to Highrise, Batchbook, Nimble, Zoho or Capsule and get easy access to in-depth customer information from your CRM, viewable right next to each ticket. If that’s…

    Douglas Karr/ Marketing Technology Blog- 26 readers -
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