Helpdesk

  • Poor Customer Service is Hurting Your Marketing ROI

    … will not purchase from a company with negative reviews Tweet This!. To improve your customer service overally, JitBit recommends that companies improve the interaction between service employees and customers, provide better training to avoid incompetent staff, and provide a consistent experience across all customer service channels – that includes…

    Douglas Karr/ Marketing Technology Blog- 14 readers -
  • Segmenting Customers is Your Key to Business Growth In 2016

    … results, but it’s not tailored. The customers or prospects with huge followings warrant customized campaigns and promotional offers as their value on that channel is potentially massive. Social segmentation information can also be used to inform the helpdesk, CRM, and other marketing automation platforms about potentially valuable customers…

    Marketing Technology Blogin Social- 12 readers -
  • Groove: Helpdesk Ticketing for Support Teams

    … not enough, they provide integration with Zapier. Email – MailChimp, Campaign Monitor, and Constant Contact integrations. Slack – integration directly to your team communication platform. Groove is a pay-as-you-go system where you can add and remove customers from your account, paying $15 per user per month. Start Your 30-day Free Trial © 2015 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 15 readers -