Helpdesk

  • How to Implement a Knowledge Base Solution

    … out a kbase (as they’re also known), can provide a searchable repository that helps your company reduce inbound support requests, avoid repetitive requests, improve resolution times, and improve customer satisfaction. All of those, of course, reduce costs and can improve retention rates. What is a knowledge base? A knowledge base (KBase) is a well…

    Douglas Karr/ Marketing Technology Blogin How To's- 21 readers -
  • Poor Customer Service is Hurting Your Marketing ROI

    … Jitbit, a help desk platform, has produced this infographic with statistics that clearly paint the picture the impact of poor customer service on a business. Companies continue to treat poor customer service as they did years ago… when customers used to only complain to the business or to a small circle of friends. But that’s not the reality…

    Douglas Karr/ Marketing Technology Blog- 20 readers -
  • Segmenting Customers is Your Key to Business Growth In 2016

    … technology tool that is now available for insightful segmentation is the Audience Segmentation feature from SumAll, a provider of connected data analytics. This service utilizes data collected from more than 500,000 companies and more than one billion consumers. This massive database contains demographic data as well as the individual’s social media…

    Marketing Technology Blogin Social- 17 readers -
  • Groove: Helpdesk Ticketing for Support Teams

    … If you’re an inbound sales team, customer support team, or even an agency you recognize quickly how prospect and customer requests can get lost in the tidal wave of emails that each person receives online. There has to be a better means of collecting, assigning, and tracking all open requests to your company. That’s where help desk software comes…

    Douglas Karr/ Marketing Technology Blog- 26 readers -
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