Hotel Fabric

  • Amazing Customer Experience: 3 Vacation Examples

    … and chocolates. In today’s air travel market it’s tough to get an amazing customer experience unless you’re in premium class. But British Airways delivered. Due to bad weather across Europe, our flight home via London was delayed. As were other flights through Heathrow. The result: Everyone was packed into the back of what I lovingly call schlep…

    Heidi Cohen/ Heidi Cohen- 16 readers -
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