How-To Videos

  • 6 Key Performance Metrics for Customer Satisfaction

    … customers and keep the demands of your team down. FAQs, knowledge-bases, how-to videos, searchable support… everything helps! By monitoring the articles read, you can get a clear picture of the quality of those articles and monitor their use in relation to call volume. Article Read Time – If readers find an article but don’t stay long enough to read…

    Douglas Karr/ Marketing Technology Blog- 13 readers -
  • Darby Smart Launches Darby Video App for How-To Videos

    …, they can receive notifications when these creators upload new videos. In a statement, Nicole Shariat Farb, CEO of Darby Smart, commented: No one is bridging live chat to video in this way. It’s been incredibly exciting to build the intersection of the two and to give people a true mobile video community that connects and engages them in real-time…

    Inside Facebook- 13 readers -
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