Improving Client Relationships

  • Agency Tips: 7 Steps for Communicating Bad News

    … If you are part of an agency, and tasked with communicating bad news to clients, you know it can be difficult. Bad news can mean a variety of things. Some of which include: Communicating employee turnover and account team transitions Poor account performance Mistakes made within the account Issues with scope of work Communication…

    Hayley Cummings/ PPC Hero- 4 readers -
  • 5 Tips To Improve Client Communication

    … the graphs on ROAS when they’re talking clicks, but make sure you’re not totally blowing their ROAS out of the water if you know doing so would ruin the business. 4) Always Have A Plan Alexander Pope said, “To err is human”. It’s true. We’re human and we make mistakes. We try and prevent these mistakes like having co-workers quality check our work…

    Amanda West Bookwalter/ PPC Heroin Paid Search- 12 readers -